Infrastructure Services Analyst Senior
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Anticipated End Date:
Position Title:
Infrastructure Services Analyst SeniorJob Description:
CareBridge Infrastructure Services Analyst Senior
Location: This role requires associates to be in-office 3-5 days per week fostering collaboration and connectivity while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to our Pulse Point location in Nashville TN.
Please note that per our policy on hybrid/virtual work candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law.
CareBridgeHealthis a proud member of the Elevance Health family of companies within exists to enable individuals in home and community-based settings to maximize their health independence and quality of life throughhome-careandcommunity-basedservices.
The CareBridge Infrastructure Services Analyst Senior troubleshoots maintains and provides oversight for the technical and administrative aspects of CareBridge systems to ensure the integrity of the network and computer systems. This role also plays a critical role in ensuring the smooth operation of the companys IT systems and will play a vital role in supporting our team and enabling the efficient delivery of healthcare services through effective domain management financial oversight technical support and vendor relationship management.
How you will make an impact:
Provides trouble resolution on complex problems.
Leads implementations for systems and networks.
Develops testing plans to ensure quality of implementation.
Represents major upgrades and reconfigurations in change control.
Designs and analyzes mix of vendor services meeting business requirements; maintains relationship with key vendors.
Leads lights-on initiatives to consolidate equipment and/or implement business relocations.
Performs capacity analysis; recommends and implements capacity increases.
Serves as the technical escalation for results of preventative maintenance routines; supervises preventative maintenance.
Performs the most complex operations and administration tasks.
Monitors and maintains the O365 environment and other CareBridge software environments.
Coordinates the purchase delivery and installation of software and services.
Collaborates with cross-functional teams to optimize IT processes and ensure alignment with business goals.
Evaluates emerging technologies and recommends solutions that improve efficiency and effectiveness.
Evaluates and recommends new vendors products and services to improve efficiency and reliability.
Develops and maintains system images for various hardware configurations to streamline deployment and recovery processes.
Supports and participates as needed in information security assessments periodic reviews and ad hoc requests.
Assesses current and future needs.
Manages user accounts permissions and access controls to maintain data security and confidentiality.
Implements and enforces IT security policies and best practices.
Implements IT projects upgrades and system enhancements.
Provides support services to on-site and remote team members with technical problems and information technology issues.
Monitors and responds quickly to incoming requests related to IT issues.
Resolves problems or escalations on behalf of users to appropriate support teams.
Supports and troubleshoots printers copiers and other network devices.
Assists in identifying resolution gaps within the help desk.
Supports and maintains effective relationships with end users.
Performs additional functions as assigned.
Minimum Requirements:
Requires BS/BA degree in related field of study and a minimum of 3 years of experience in a support and operations role in any of the following areas: servers networks telecommunications storage mainframe operating systems middleware disaster recovery collaboration technologies hardware/software support or other infrastructure services role; or any combination of education and experience which would provide an equivalent background.
Preferred Skills Capabilities and Experiences:
Multiple trade certifications and/or continuing education highly preferred.
1-3 years of proven experience as an IT Manager or similar role preferably in a startup environment highly preferred.
Proficiency in IT management tools and systems highly preferred
Proficient in Microsoft Office (intermediate to advanced Microsoft Excel expertise) highly preferred.
Technical knowledge of basic networking equipment highly preferred.
Eagerness to tackle problems outside core competencies and learn new technologies highly preferred.
Strong knowledge of hardware software networking and security principles highly preferred.
Familiarity with healthcare technology and compliance regulations preferred.
Experience with procurement and vendor relationship management preferred.
Experience with inventory management preferred.
General HCBS and/or Long-Term Support Services (LTSS) product and customer knowledge preferred.
Strong written/oral communication skills with experience troubleshooting and owning issues to resolution preferred.
Experience prioritizing and multitasking in fast-paced settings and driving continuous improvement initiatives preferred.
Proven ability to work independently and collaboratively as part of a team preferred.
Job Level:
Non-Management ExemptWorkshift:
1st Shift (United States of America)Job Family:
IFT > IT Infrastructure & SupportPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success - for our consumers our associates our communities and our business.
We offer a range of market-competitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 Florida Agency for Health Care Administration.
Required Experience:
IC
Key Skills
About Company
Elevance Health, formerly Anthem, Inc., serves people across their entire health journey taking an integrated whole-health approach.
