Head of National Operations
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Take the lead in shaping the future of SIXT Australia as our next Head of National Operations.
Reporting to the General Manager of Operations youll be a strategic high impact leader responsible for setting embedding- and sustaining exceptionally high operational and service standards across the network. You will be a key member of the Leadership team and provide strategic direction across all branches. You will be accountable for delivering consistent premium world-class customer experiences driving sustainable sales and performance growth and ensure alignment with our SIXT global operating model Global Franchise Agreement and best practice framework.
The role is flexible and can be based within a major Australian city; preferably Melbourne Brisbane or Sydney with the opportunity for a hybrid work arrangement as required and agreed for the role. Regular interstate travel across our network of locations will be a requirement for the successful candidate.
What Youll Do
To position SIXT Australia as the #1 Car rental operator in the market your responsibilities will include:
- Providing strategic direction and inspirational leadership to regional and branch teams across the SIXT Australia network ensuring alignment with the organisations direction.
- Set uphold and continuously raise performance service and behavioural standards across all locations acting as the Australian custodian of the SIXT brand and premium on-brand- customer experience.
- Develop and coach leaders and teams building a culture of accountability and a winning mindset where staff strive for operational excellence and continuous improvement.
- Develop employees to take ownership of their own and teams professional development by identifying and supporting growth opportunities as well as engagement in recurring initiatives to strengthen capability.
- Drive operational efficiency revenue growth and profitability through close oversight of branch level P&L profitability and revenue trends leveraging financial insights and data models -to maximise network performance.
- Own the frontline operational strategy and execution partnering with key internal stakeholders including Fleet Pricing Marketing P&C and Operational Performance functions to create high-impact outcomes.
- Lead cost optimisation initiatives that deliver sustainable savings without compromising service quality customer experience- or brand standards.
- Implement and oversee the compliance of your teams premium service standards ensuring quality control of consistent sales processes and service delivery frameworks from reservation through to return focusing on ease speed and personalised service.
- Monitor and analyse key performance indicators including fleet utilisation productivity customer satisfaction sales conversions cost management and case management using insights to drive continuous improvement.
- Ensure branches are aligned in branding communication tone and customer engagement style supported by consistent systems reporting tools and operational workflows.
- Partner closely with Franchisee Management teams and SIXT global operations to drive best in class- standardised processes and fully aligned operating models across the entire network.
- Lead a safety-first- culture across all sites overseeing safety checks branch procedures staff training and the investigation and resolution of safety incidents in partnership with the safety team ensuring all safety metrics are consistently met.
What Youll Bring
Youre a visionary yet operationally strong leader who is passionate about delivering premium customer experiences and driving high performance. You must have:
- Bachelors degree in Business Sales Marketing or a related field or equivalent experience.
- Industry experience in car rental automotive travel or other premium service sectors.
- Proven ability to lead national multi-site teams while driving consistent performance service excellence sales performance and safety.
- Strong experience in setting tracking and optimising KPIs to drive sales results with a keen eye for detail and commercial outcomes.
- A strong track record in coaching performance management and developing team members to meet or exceed targets while holding leaders and staff accountable through constructive actionable feedback.
- The ability to thrive in a fast paced high--pressure- environment with a focus on achieving and exceeding goals.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with leaders cross functional- teams and senior management.
- Self-motivation a -goal-oriented mindset and a passion for driving results-.
- A current and valid drivers licence plus full working rights.
As part of our recruitment process successful applicants will be required to complete pre-employment checks.
What we offer
At SIXT we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility leave and well-being benefits to balance all of lifes priorities
- Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
- Discounts on a range of NRMA personal insurance products including car home & travel
- Grow progress or relocate your career and move around the NRMA Group or different locations with us.
Were for inclusion diversity and representing the customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery ... View more
