Customer Logistics Specialist
Share
Job Location:
Waltham, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Customer Logistics Specialist
- Location Christchurch
- Exposure to shift work in a 24/7 environment
- Career growth opportunity
He kōrero mō mātou About us:
At KiwiRail we connect communities and businesses across New Zealand through safe and sustainable rail. Our network plays a vital role in keeping the country moving every day.
We work as one team supporting each other to deliver reliable services for our customers and communities.
He whakamārama mō te tūranga mahi About the role:
As a Customer Logistics Specialist you will ensure freight is booked managed and delivered on time and to specification. You will coordinate road and rail movements manage bookings and respond to customer enquiries.
This is a front-line customer-focused role operating on a 24/7 rotating roster including nights and weekends.
You will:
- Manage freight bookings to maximise train utilisation
- Coordinate with internal teams and external partners to move cargo efficiently
- Respond to customer enquiries and resolve issues in a timely manner
- Monitor delays and implement recovery plans when disruptions occur
- Maintain accurate reporting forecasting and data analysis
- Promote and lead safe work practices in all activities
Safety is central to this role. You will lead by example and support a zero harm environment.
Ngā pukenga e rapu nei mātou What you will bring:
We are looking for someone who thrives under pressure is highly customer-focused and brings strong communication skills to a dynamic operational environment.
You will bring:
- At least 2 years experience working in customer focused or contact centre environment ideally withing freight or logistics.
- The ability to remain calm organised and solution focused under pressure esp. working with across different systems and processes
- Clear communication skills both written and verbal
- Strong attention to detail and data accuracy
- Intermediate skills in Microsoft Office including Excel and Outlook
- Confidently navigate and manage multiple systems simultaneously to support operations
- The ability to manage competing priorities and meet timeframes
- A team-focused approach with a strong commitment to safety
It would be great if you also have:
- Experience in freight shipping or transport
- Exposure to shift work in a 24/7 or shift based contact centre environment
- Knowledge of customer management systems
- Understanding of New Zealand geography
Nōu te rourou Whats in it for you:
At KiwiRail we offer a supportive environment where you can grow and develop your career.
You will benefit from:
- A competitive salary and shift allowances
- Ongoing training and development opportunities
- Career pathways across KiwiRails wider operations
- The chance to contribute to an essential service for New Zealand
- A strong focus on wellbeing safety and teamwork
Kua rite kia rite Ready to Make a Difference
If you are ready to support customers and keep freight moving safely and efficiently we would like to hear from you.
Apply now and help us deliver for New Zealand.
Me pēhea te tuku tono How to Apply
Submit your CV and cover letter online. If youre a current KiwiRail employee please apply using your internal profile.
Rā aukati Applications close: 19 April 2026 (unless filled sooner)
Required Experience:
IC
About Company
Of KiwiRail's four core values, 'Care and Protect' is the one our people live and breathe by. It is why our Zero Harm vision is to become the leading health and ...
