CRM Specialist

We are currently looking for a CRM Specialist to join our growing Marketing team! In this role you will be responsible for will be responsible for designing building improving and maintaining customer communications and triggers in Sales Force Marketing Cloud and other key MarTech solutions. Come help us build the best and fastest fiber-optic network in America!

As CRM Specialist your duties will include:

• Build customized customer journeys in marketing cloud through combined expertise in database management and data extensions.
• Optimize our use of Salesforce reports and automations to monitor and optimize KPIs.
• Responsible for the email platform optimization acting as the subject matter expert for optimizing all email KPIs including inbox deliverability data feeds mobile metrics
• Bring extensive experience in SFMC products
• Complete technical production and deployment activities including but not limited to automated email campaign set-up scheduling testing data architecture tagging and deployment of one-time recurring triggered and dynamic content-driven campaigns inside SFMC

Qualifications :

WHAT IT TAKES TO CATCH OUR EYE:

• 2 years of SFMC Development and Administration experience.
• Strong business acumen and excellent written and oral communication skills
• Demonstrated ability to manage multiple projects through prioritization planning and task delegation
• Track record of delivering results and an ability to operate in both a long term strategic as well as short term tactical scope in a high-energy fast-paced environment

BONUS POINTS FOR:

• Marketing Cloud Certification strongly preferred
• Bachelors Degree in Business Administration Marketing or related field

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Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of todays workforce. We are opening a new state-of-the-art corporate HQ in Charlotte NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always however we are also open to providing sensible remote options to talent outside of the Charlotte area. Why Because our purpose is to reimagine how people work learn play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process. 

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice

Remote Work :

Yes

Employment Type :

Full-time