AI Training & Enablement Lead

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex daily sales and operational decisions that impact profitable revenue generations efficient operational performance and reliable financial management.

At Spaulding Ridge we believe all business is personal. Core to our values is our relationships with our clients our business partners our team and the global community. Our employees dedicate their time to helping our clients transform their business from strategy through implementation and business transformation.

What You Will Do and Learn

We are hiring anAI Training & Enablement Leadto drive firm-wide adoption of our AI platform and agentic this role youare responsible forend-to-end execution not just will design create and deliver the training programs enablement materials release communications and change management plans that help 700 consultants integrate AI into their daily work.

You will own the full lifecycle of user enablement: from onboardingnew users to managing release rollouts to measuring adoption andidentifyingfriction access to supportresources while playing a leading role in building and delivering impactful solutions.

In this role you can expect to:

Training Program Design & Delivery

• Build andmaintainrole-based training curricula for different personas (consultants architects engagement leads practice leaders) aligned to the AI platforms capabilities and governance requirements.

• Create hands-on workshops quick-start guides video walkthroughs prompt libraries and reference materials that consultants can use in the flow of work.

• Facilitate live training sessions (virtual and in-person) for platform onboarding new feature releases and advanced use-case enablement.

• Develop and manage an internal certification orproficiencyprogram to track and incentivize AI skill development.

Release Management & User Enablement

• Own the user-facing release process: coordinate with the AI platform vendor and internal technical teams to translate product updates into clear actionable enablement content.

• Manage release notes feature announcements and whats new communications for each platform update.

• Build andmaintaina centralized enablement hub (knowledge base FAQ resource library) that serves as thesingle sourceof truth for all AI-related guidance.

• Establish feedback loops with end users to surface adoption blockers training gaps and feature requests.

Change Management & Communications

• Design and execute change management strategy for the AI platform rollout including stakeholder mapping resistance planning and leadership alignment.

• Draft internal communications (emailsTeamsupdates town hall talking points) that build excitement and reduce friction around new AI capabilities.

• Identifyand activate AI Champions across practices to scale peer-to-peer learning and create organic adoption momentum.

• Partner with practice leaders and HR to integrate AIenablement intoperformance reviews career development and onboarding for new hires.

Adoption Measurement & Continuous Improvement

• Define and trackadoptionKPIs: active user rates featureutilization training completion satisfaction scores and time-to-value metrics.

• Conduct regular pulse surveys and user interviews to assessenablementeffectiveness andidentifyareas for improvement.

• Reportadoptionprogress and risks to leadership on a regular cadence providing actionable recommendations.

• Continuouslyiterate ontraining content and delivery methods based on data and user feedback.

Skills & Experience:

• 5-8 years of experience in training enablement change management or L&D with at least 2 years focused on technology or platform adoption.

• Proven ability to design and build training programs from the ground up including curriculum development content creation resource design and hands-on delivery.

• Strong facilitation skills: you are comfortable leading workshops for groups ranging from 10 to 200 people both virtually and in person.

• Proven ability to translate complex technical concepts into accessible engaging content for non-technical audiences.

• Outstanding written and verbal communication skills with a proven ability to craft clear concise internal communications that effectively engage audiences.

• Experience working in professional services consulting or technology firms.

• Comfortable working in fast-paced environments with evolving priorities and able to navigate ambiguity without a predefined playbook.

Preferred

• Prior experience with change management frameworks (Prosci ADKAR or equivalent). Certification.

• Hands-on experience with generative AI tools (ChatGPT Claude Copilot or similar). You do not need to be an engineer but you should be a confident daily user.

• Experience managing enablement for SaaS platform rollouts (Salesforce Anaplan ServiceNow or similar enterprise tools).

• Familiarity with instructional design principles and e-learning authoring tools (Articulate Loom Camtasia or equivalent).

• Background in or exposure to consulting delivery models T&M billing and the dynamics of utilization-based businesses.

• Experience building and activating champion or ambassador networks within large organizations.

Spaulding Ridges Commitment to an Inclusive Workplace

When we engage the expertise insights and creativity of people from all walks of life we become a better organization we deliver superior services to clients and we transform our communities and world for the better.

At Spaulding Ridge we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted respected and valued for who they are. We do this by creating a culture of trust and belonging through practices and policies that support inclusion and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity) Women Elevate PROUD and Mental Wellness Alliance.

The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to our VP of Human Resources Cara Halladay (). Requests for reasonable accommodation will be considered on a case-by-case basis.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin gender sexual orientation gender identity protected veteran status or disability.