Testing Center Director

Required Education and Experience: Masters degree in Business Administration Education Management or related field AND:

• 4 years experience working in higher education setting academic support testing services student services department or related area.
• 2 years supervisory or leadership experience in overseeing staff.
• Work experience with computer systems and applications on a computer.

Skills:

• Strong knowledge of admissions student services or testing services
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to train staff and foster a collaborative work environment.
• Proficient with MS Office (Word Excel PowerPoint Access Outlook) and HRIS systems.
• Ability to read and interpret complex written records such as regulations and instructional materials to varied audiences.
• Ability to work with and learn computer applications and testing protocols.
• Ability to maintain the confidentiality of privileged and sensitive information with strong attention to detail.
• Ability to maintain a professional calm and service-oriented demeanor during high-stress situations.

Certifications:

• National College Testing Association (NCTA) preferred.

Working Conditions:

• Prolonged periods of sitting at a desk and working on a computer while sitting at a desk or table or while intermittently sitting standing or stooping.
• Must be adaptable to performing under moderate levels of stress imposed by frequent deadlines increased workloads and public or student contact.

Supervision:

• Team Leader

Special Instructions: If you are selected as a final candidate for this position you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy visit You Belong at the University of Oklahoma: The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.

The Testing Center Director is responsible for providing leadership in the planning supervision and oversight of the Testing and Assessment Center department and programs.

Responsibilities include:

• Provides the strategic vision for the testing center environment.
• Oversees the day-to-day operations of the Testing Center to ensure compliance of policies & procedures and coordination resources tools and support services.
• Provides supervision to testing center team members and team expectations.
• Creates and documents policies procedures and data to ensure clarity consistency and accountability in the delivery of testing services and programs.
• Provides guidance training and coaching to enhance the skills and capabilities of the testing center team.
• Works with key stakeholders to develop and implement new programs initiatives and strategies aligned with the Universitys goals.
• Collaborates with the central budget coordinator to manage payroll & finances for the department inclusive of vendor contracts outside contracts internal fee structure work orders and student accounts etc.
• Oversees the creation of schedules for the testing center team and ensures faculty expectations and student testing needs are being met.
• Ensures all test administration is carried out in compliance with the university policies testing regulations guidelines and standards.
• Maintains a high-level of accuracy and confidentiality in handling sensitive documents.
• Partners with professors faculty and staff on course content exam modifications date changes and provides relevant information to key stakeholders.
• Creates reports for tracking team members work schedules student enrollment payroll invoicing and reporting revenue.
• Ensures top-level customer services and that all questions and inquiries are handled promptly and provide any additional follow-up as needed.
• Collaborate with the Marketing and Communications department for updates to the testing center website.
• Performs other duties as assigned