Customer Service & Experience Team Leader
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Were looking for an engaging motivated & friendly Team Leader for our Contact Centre team. At QVC everyone is encouraged to be the best version of themselves be fun be professional be effective but be you. This is a fantastic opportunity to learn and develop new skills including leadership development coaching and quality. Led by our Customer Service & Experience Operations Managers you will lead coach and develop an existing team - setting direction being accountable for achieving business goals whilst always delivering a Great Customer Experience and creating a Great Place to Work.
Where Youll Work
This role is hybrid and will require you to work from our Knowsley site four days per week.
What Youll Do
Leadership development motivation and coaching of your Team it would be expected that you build lasting relationships with your team members to create an engaged and productive working environment.
Delivering on Key KPI (Key Performance Indicators) Objectives Quality AHT (Average Handling Time) Aux and Occupancy) to manage cost and efficiencies.
Demonstrating strong Business acumen and consistently have an awareness of the wider Business perspective and how each teams and individuals performance supports the overall performance of Contact Centre. Take appropriate actions to support the Duty Manager in pursuit of the wider goals.
Participating in key projects to drive progress
Ensuring failure triggers action utilising company policy as appropriate i.e. performance management sick absence management etc. Build effective relationships and seek advice as appropriate but be prepared to be brave and own your own outcomes
What Youll Bring
We feel that to be truly great in this role you will have Contact Centre leadership experience and wish to continue developing both personally and professionally. You will be a brilliant coach with strong communication skills. You will have experience of Microsoft Office Applications.
Shift Pattern: Full Time 37.5 hours per weeks over 5 days. Availability required Monday-Sunday between the hours of 16.00pm - 02.00 am
Disability Confident Scheme
QVC UK is a Disability Confident Leader level 3 accredited employer and operates a Disability Confident Scheme (DCS). For any UK based roles if youd like to be considered under this scheme please indicate this on the application form.
Our Total Rewards package includes benefits youll love such as competitive compensation paid time off an employee assistance program parental leave paid volunteer hours and amazing company discounts! In our US market you can also expect health care benefits starting on day 1 401(k) and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.
If provided salary ranges are a general guideline only and actual salaries will vary and are based on factors such as a candidates qualifications skills experience and geographic location as well as business and market conditions.
