MT Customer Care QA

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Management Trainee Customer Care Quality Analyst!
We are looking for a detail-oriented Quality Analyst with expertise in data analysis coaching mentoring and audit compliance. The ideal candidate will have a strong analytical mindset and the ability to drive quality improvements across our operations.
Responsibilities
Data Analysis:
oRead and analyze data to identify trends patterns and areas for improvement.
oUtilize statistical tools to interpret complex datasets and provide actionable insights.
Coaching and Mentoring:
oProvide guidance and support to team members to enhance their skills and performance.
oDevelop training materials and conduct workshops to promote best practices.
Audit Compliance:
oConduct regular audits to ensure adherence to company policies and industry standards.
oPrepare detailed reports on audit findings and recommend corrective actions.
oBased on the action we need to create TNIs which will improve CAST and efficiency metrics.
Quality Improvement:
oCollaborate with cross-functional teams to implement quality improvement initiatives.
oMonitor the effectiveness of quality measures and adjust strategies as needed.
oEffectively take internal and external calibrations.
oNeed to highlight any tool resource gap which will help to improve the process.
Qualifications we seek in you!
Minimum Qualifications
Minimum of a bachelors degree in any graduation or degree in related field.
Preferred Qualifications/ Skills
Relevant years of experience in a quality analyst role.
Strong analytical skills and proficiency in data analysis software.
Excellent communication and interpersonal skills.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.