Customer Services Customer Contact Communications Representative

Trigent Software Private Limited

Job Location:

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

To ensure that the highest quality in activity associated with preventative/corrective data services is undertaken and to identify individual training requirements.
Support training of existing and new activity processes.
To ensure accurate and timely completion of activity associated with preventative/corrective data services in line with agreed delivery targets set by line management.
Appropriate and timely escalation of information which influences prevents or impacts services and/or data quality to line management.
Accurate and timely record keeping and maintenance of activity records as required.
Drive change quickly and effectively when targets goals and activity change.
Ensure clear objectives and targets are set and communicated and reviewed monthly
Deliver excellent customer service to internal and external customers adhering to current SLAs targets quality procedures and standards

JOB SPECIFIC QUALIFICATIONS AND EXPERIENCE: In completing this section it is important to specify/ summarise the academic/professional qualifications technical knowledge skills and experience that are required to perform the role at satisfactory level. This section needs to be completed using objective/justifiable language and avoid the use of subjective descriptive

Recognised educational qualifications or time experience commensurate with the role and responsibilities
Computer knowledge with intermediate to advanced experience with Windows & MS office software (Word & Excel).
Excellent verbal and written communication skills
Ability to interpret and correctly action documented processes

Educational Profile

Minimum qualification :- Graduation
Good Communication Skills
Ability to Speak Fluently
Verbal Grammar
Basic Understanding of Customer Service
Ability to Work in Teams

Personal Attributes

Natural Communicator (Essential)
Flexible to work in shifts(Essential)
Perception Skills (Essential)
Planning & Organisation skills (Essential)
Team Player (Essential)
Energetic (Essential)
Positive Mindset (Essential)

To ensure that the highest quality in activity associated with preventative/corrective data services is undertaken and to identify individual training requirements. Support training of existing and new activity processes. To ensure accurate and timely completion of activity associated with preventa...

To ensure that the highest quality in activity associated with preventative/corrective data services is undertaken and to identify individual training requirements.
Support training of existing and new activity processes.
To ensure accurate and timely completion of activity associated with preventative/corrective data services in line with agreed delivery targets set by line management.
Appropriate and timely escalation of information which influences prevents or impacts services and/or data quality to line management.
Accurate and timely record keeping and maintenance of activity records as required.
Drive change quickly and effectively when targets goals and activity change.
Ensure clear objectives and targets are set and communicated and reviewed monthly
Deliver excellent customer service to internal and external customers adhering to current SLAs targets quality procedures and standards

Recognised educational qualifications or time experience commensurate with the role and responsibilities
Computer knowledge with intermediate to advanced experience with Windows & MS office software (Word & Excel).
Excellent verbal and written communication skills
Ability to interpret and correctly action documented processes

Educational Profile