Luxury Services Associate

LUXURY SERVICES ASSOCIATE

In the Marriott Customer Engagement Centers you can begin a journey of possibilities belong to something bigger than yourself be you be authentic and be motivated and encouraged to grow every day. At Marriott be you!

*** WORK FROM HOME (WFH) OPPORTUNITIES***
Work from the comfort of your home with a remote opportunity

Eligible candidates are required to live in the following municipalities: Lambton Chatham-Kent Essex Middlesex Elgin Norfolk Oxford Perth Huron or Bruce counties.

Associates who work remotely are expected to maintain a work environment that is conducive to performing their assigned work. It should be safe and secure ergonomically appropriate for the individual and free of interruptions.
Applicant is responsible for working directly with Internet Service Provider (ISP) for set up & support. Minimum requirements of 3 Mbps download speed and 1 Mbps upload speed must be set up and maintained. (Mbps Megabits per second). Must have a physical cable plug-in (ethernet) connection.

Be inspired to discover the best version of yourself as you connect with people through the power of travel.

JOB SUMMARY

Provide personalized service to global customers supporting complex reservations including adhering to loyalty program requirements resort and luxury service standards and customer care through various channels including voice email and chat for a portfolio of Marriotts luxury and resort brands. Create an effortless experience by leading the conversation anticipating guest needs and answering questions about property facilities services and room accommodations focused on converting the contact into sales. Provide customers with recommendations for ancillary services and packages to enhance their experience and drive incremental revenue to the company. Utilize proactive selling techniques and handle multifaceted requests through knowledge and service requirements for these brands and properties. Identify guest reservation needs follow sales techniques to maximize revenue and ensure compliance with policies and procedures for special booking rules and requests loyalty and case management. Show genuine care and concern for the guest and provide thoughtful and anticipatory service in effort to build customer trust and brand loyalty.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma/G.E.D. secondary education certificate or local equivalent.

Related Work Experience: At least 1 year of Resort or Luxury brand experience.

Supervisory Experience: No supervisory experience required