Infrastructure Engineer

We are currently looking for an Infrastructure Engineerto join our Technology & Services OperationsFunction within the Digital and Technology group.

This is a full-time opportunity on a permanent basis. The role will be based in 10 South Colonnade Canary Wharf London E14 4PU or South Mimms Hertfordshire. Please be aware that this role can only be worked in the UK and not overseas.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible hybrid way of working with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role this can flex up to 12 days a month with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

This role will also berequiredtoparticipatein the Agencys out of hours on-call rota on a periodic basis. An on-call payment will be added to the salary depending on the frequency of participation in the rota.

A Digital Allowance of up to 12823per annum may be available for exceptional candidates based on our assessment of your skills and experience. This allowance is non-pensionable and may change on an annual basis.

Who are we

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices underpinned by science and research.

The Digital and Technology Group (D&T) lies at the heart of the Agency and is responsible for delivering an optimised IT infrastructure and maximising the secure use of data to enable our scientists inspectors and the rest of the organisation to deliver world class services which can improve outcomes for patients and the general public. The Group was essential in the race to approve COVID-19 vaccines in 2020 and in supporting the UK to set up its own medicines and devices approvals systems following our exit from the EU. The work we do matters!

We plan to be at the heart of one of the most digitally advanced medical regulators in the world and we need people who can help us deliver that ambition. D&T is a great place to build your career and we are committed to enabling our people to do the best work of their lives.

The Technology & Service Operations function is responsible for managing the existing IT infrastructure including both software and hardware databases and other technology platforms; leading the support and maintenance of applications; development and testing of new applications and platforms; and cyber and information security for the Agency.

Whats the role

The Infrastructure Engineer will be responsible for assisting in the management and delivery of infrastructure projects and business-as-usual (BAU) tasks focusing primarily on the data centre infrastructure. This role is vital for maintaining the stability performance and security of the Infrastructure as the MHRA undertakes a significant overhaul of its IT infrastructure including the deployment of new equipment.

The successful candidate will apply their technical expertise in core Infrastructure technologies to support day-to-day operations. You will collaborate with other engineers to troubleshoot and resolve issues contributing to continuous improvement initiatives. The role involves working closely with cross-functional teams to ensure that infrastructure activities align with overall IT strategy and operational objectives.

An on-call component is required as this role involves providing support for critical issues outside regular working hours ensuring minimal disruption to services.

Key responsibilities:

Leadership and Escalation:

• Lead and manage the successful execution of Infrastructure projects ensuring that tasks are completed on time and within scope while supporting the MHRAs IT strategy.

• Serve as the main escalation point for junior engineers providing advanced troubleshooting and technical expertise in resolving complex infrastructure issues ensuring high-quality resolutions that prevent future incidents.

• Mentor and support junior engineers fostering a collaborative environment and encouraging skills development across the team.

Infrastructure Stability Security and Performance:

• Take ownership of the overall stability performance and security of our IT Infrastructure which includes assisting in the management of data centre services such as blade systems virtualisation platforms servers Storage Backup and power systems.

• Implement and maintain robust security protocols to safeguard the infrastructure ensuring compliance with security policies and regulatory requirements.

• Proactively monitor and assess core network performance identifying potential risks or weaknesses and applying pre-emptive solutions to minimise downtime and service disruptions.

• Play a pivotal role in the agencys ongoing IT infrastructure overhaul by recommending testing and integrating cutting-edge infrastructure technologies.

Collaboration and Stakeholder Management:

• Work closely with the Lead Infrastructure Architect project teams and other IT functions to ensure alignment of strategies with the overall IT infrastructure roadmap.

• Build productive relationships with external vendors supporting the assessment of their services and products to meet the agencys performance and security expectations.

• Communicate project progress and Infrastructure performance with team members to ensure that business requirements are consistently met.

Business-as-Usual (BAU) Operations:

• Have a strong understanding of ITIL including configuration troubleshooting and maintenance of Infrastructure components ensuring smooth and uninterrupted service operations.

On-Call and Incident Management:

• Participate in the on-call rota providing support for critical issues and ensuring prompt response times to minimise business impact.

• Assist in incident response during escalations supporting timely communication with key stakeholders and contributing to quick resolution.

• Learn from post-incident reports to understand preventive measures and support continuous improvement in incident management processes.

Person Specification:

Method of assessment: AApplication TTest IInterview PPresentation

Behaviour Criteria:

• Seeing the Big Picture (A I)

• Communicating and Influencing (A I)

• Leadership (A)

• Working Together (A I)

Experience Criteria:

• Experience in supporting Infrastructure operations particularly in core technologies such as Virtualisation compute storage and backup in data centre environments (A I)

• A track record of identifying deeper underlying problems and opportunities and anticipating problems before they occur (A)

• Experience of developing and maintaining relationships with suppliers making sure services and products are delivered and aligned to industry best practice and regulatory and contractual requirements (A)

• Proven experience in troubleshooting and maintenance including experience in configuring and managing Infrastructure components (A I)

• Exposure to Operating Systems including Windows Server (all current versions) and Linux in enterprise environments (A I)

Technical Criteria:

• Technical knowledge of Infrastructure technologies including an understanding of HPe Synergy BladeSystems GreenLake storage and backup and virtualisation services (A I)

• Understanding of industry standards and best practices related to Infrastructure architecture and security including Directory Services understanding (such as AD/EntraID LDAP etc) (A I)

• Hands-on experience with troubleshooting infrastructure performance issues and integrating new equipment within an existing IT architecture (A I)

Strengths Criteria

• Problem Solver (I)

• Motivator (I)

• Explainer (I)

If you would like to find out more about this fantastic opportunityplease read our Job Description and Person Specification!

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The selection process:

We use the Civil Service Success Profiles to assess our candidatesfind out more here.

• Online application form including questions based on theBehaviour Experience and Technical Success Profiles.Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind and our Hiring Managers will not be able to access your CV when reviewing your application.

• Interview which can include questions based on theBehaviour Experience Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications we will hold an initial sift based on the lead criteria ofExperience in supporting Infrastructure operations particularly in core technologies such as Virtualisation compute storage and backup in data centre environments.

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allowsufficienttime. You can view the competencies for this role in the job description.

Use of AI in Job Applications

Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see ourcandidate guidancefor more information on appropriate and inappropriate use.

If you require any disability related adjustments at any point during the process please contact as soon as possible.

Closing date:9th April 2026

Shortlisting date: from 17^th April 2026

Interview date:from 27^th April 2026

If you need assistance applying for this role or have any other questions please contact

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is availablehere.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must completebasic personnel security standard checks.

Certain roles within the MHRA will require post holders to have vaccinations and in some circumstances routine health surveillance. These roles include:

• Laboratory-based roles working directly with known pathogens

• Maintenance roles particularly those required to work in laboratory settings

• Roles that involve visiting other establishments where vaccination is required

• Roles required to travel overseas where specific vaccination may be required.

Applicants who are successful at interview will be as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes including Tax-Free Childcare. Determine your eligibilityhere.

Individuals appointed on level transfer will retain their existing salary and are responsible for ensuring they fully understand the financial implications of any potential move and the impact (if any) on their terms. If an individual is in any doubt they should seek clarification before accepting a job offer.

Staff joining on promotion will receive up to a 10% increase of their current basic salary or the pay band minimum whichever is the greater.

The individual will not retain any allowances paid by the former department/Agency unless there are special circumstances such as a reserved right to those allowances on transfer.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries please contact.

In accordance with the Civil Service Commissioners Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint in the first instance you should contact the MHRA Recruitment Team at.

If you are not satisfied with the response you receive you can contact the Civil Service Commission at:

Civil Service Commission

Room G/8

1 Horse Guards Road

London

SW1A 2HQ