Commercial CSM
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Job Location:
Independence, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Job Description: Commercial Client Service Manager (CSM)
Job Summary
Seeking a dedicated and detail-orientedCommercial Client Service Manager (CSM)to support commercial clients by delivering exceptional service experiences. This position is ideal for a proactive customer-focused professional who thrives in a fast-paced environment. The role involves building and fostering strong client relationships addressing client needs efficiently and aligning service delivery with company goals.
Responsibilities
- Act as the main point of contact for assigned commercial clients addressing questions concerns and service needs promptly and professionally.
- Build and maintain long-term client relationships by understanding business objectives and identifying opportunities for additional support.
- Serve as a liaison between clients and internal teams ensuring consistent communication and effective delivery of client solutions.
- Monitor client accounts track milestones and proactively address potential issues or challenges.
- Develop and present customized service plans tailored to client objectives.
- Collaborate with internal teams to gather insights resolve escalations and ensure client satisfaction.
- Identify opportunities for process improvements and contribute to initiatives enhancing client experience.
- Maintain thorough client records by documenting interactions to ensure timely follow-ups and accurate reporting.
- Stay informed on industry trends company services and competitors to offer clients relevant recommendations and insights.
Qualifications/Requirements
- Bachelors degree in Business Communications or a related field or equivalent professional experience.
- 3-5 years of experience in client service account management or a related role preferably within commercial or corporate accounts.
- Strong interpersonal and communication skills with the ability to build trust and rapport across client and team interactions.
- Exceptional problem-solving abilities and decision-making skills with a focus on client-centric solutions.
- Proven ability to manage multiple accounts prioritize tasks and meet deadlines in high-pressure settings.
- Proficiency in client management software and related tools; CRM experience is a plus.
- Detail-oriented with excellent organizational skills capable of working collaboratively or independently.
- Flexibility to travel occasionally for client meetings or industry events as required.
- Holds an active P&C (Property and Casualty) insurance license.
*Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.*
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