Service Supervisor
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Role Summary:
Manage services team and operations including services networks to ensure excellent delivery of services to customers and providing support the Singapore market. Manage operational performance parts sales inventories and service activities. Map and setup Authorized Service Center in the country.
Major Responsibilities:
- Manage service operations to optimize Service Department processes to ensure internal and external customer satisfaction
- Organize service training for Authorized Service Centers
- Appoint control and train Authorized Service Centers
- Manage spare sales parts ordering and inventory; ensure adequate supply of fast moving SKUs whilst keeping inventory at targeted levels
- Work with Finance to ensure right pricing structures for spare part products
- Work with sales and marketing to provide support for sales / promotion activities.
- Review and improve existing service processes to ensure quick repair turnaround times and increase customer satisfaction
- Review and improve existing service network to ensure effective coverage on support to customer.
- Coordinate with dealer on product service requirements
- Implement and maintain service-related Key Performance Indexes for the country
- Provide technical advice and support to customers on usage of power tools and hand tools
- Repair of power tools and hand tools
- Provide hands-on service training to distributors
- Support to sales team in sales activations ie. events/exhibitions/road shows
- Provide documentation of symptoms and failures of equipment
- To support admin tasks not limited to raising job cards invoices quotations and handling spare part inventory when required
Requirements:
- At least an Engineering Diploma
- At least 5 years experience in running service operation as well as service management program
- Experience in consumer services will be an added advantage.
- Strong management and leadership capability
- Good communication and interpersonal skills
- Good analytical thinking and decision-making skills
- Proficient in MS Office application and basic computer application. SAP knowledge is an advantage.
We Dont Just Build The World We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.
Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What Youll Also Get
Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.
Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.
Required Experience:
Manager
Key Skills
About Company
Headquartered in the USA, Stanley Black & Decker is the world’s largest tool company with 50 manufacturing American facilities and more than 100 worldwide.
