Support Engineer II-Ext AMZ23045.3
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Employer: Amazon Web Services Inc.
Position: Support Engineer II-Ext (multiple positions available)
Location: Seattle WA
Multiple Positions Available:
customer technical issues through a variety of contact channels (telephone email and web/live chat) applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue.
a support operations role accept escalated tickets from peers in support and leverage technical skills to determine if an escalation to the service team is necessary
for staying current and continuously learning groundbreaking technologies.
support-related processes improvement focused on our customers experience. These can include tutorials how-to videos technical articles trainings among others.
feedback to internal AWS teams on how to improve our services and work on critical highly complex customer problems that may span multiple AWS services.
coach/mentor new team members.
External Interviews for Hiring new talent Conducting instructor led trainings for new hires
a Subject Matter Expert for AWS MSK service Help Customers in Evaluating and Analyzing their setup along with recommendations via SpecReqs.
for Conducting Quality Checks of Support Cases as Q Champion.
in Various Support-related Projects around GenAI automation and creation of labs for new hires.
11.100% telecommuting permitted work may be performed from anywhere in the U.S.
(40 hours / week 8:00am-5:00pm Salary Range $100693.00/year to $ 160000.00/year)
is an Equal Opportunity Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
A Bachelors degree or foreign equivalent in computer science or related field and 3 years of experience in job offered or systems engineering database administration technical
consultant or related occupation.
Experience must include:
1. 3 years of experience in technical support.
2. 1 year of experience in software development.
3. 1 year of experience with object oriented language.
The pay range for this position in Seattle WA is $100693.00/year to $160000.00/year; however base pay offered may vary depending on job-related knowledge skills and experience A sign-on bonus and restricted stock units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered. This information is provided by Seattle WA Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazons internal or external careers site.
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Position: Support Engineer II-Ext (multiple positions available)
Location: Seattle WA
Multiple Positions Available:
customer technical issues through a variety of contact channels (telephone email and web/live chat) applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue.
a support operations role accept escalated tickets from peers in support and leverage technical skills to determine if an escalation to the service team is necessary
for staying current and continuously learning groundbreaking technologies.
support-related processes improvement focused on our customers experience. These can include tutorials how-to videos technical articles trainings among others.
feedback to internal AWS teams on how to improve our services and work on critical highly complex customer problems that may span multiple AWS services.
coach/mentor new team members.
External Interviews for Hiring new talent Conducting instructor led trainings for new hires
a Subject Matter Expert for AWS MSK service Help Customers in Evaluating and Analyzing their setup along with recommendations via SpecReqs.
for Conducting Quality Checks of Support Cases as Q Champion.
in Various Support-related Projects around GenAI automation and creation of labs for new hires.
11.100% telecommuting permitted work may be performed from anywhere in the U.S.
(40 hours / week 8:00am-5:00pm Salary Range $100693.00/year to $ 160000.00/year)
is an Equal Opportunity Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
A Bachelors degree or foreign equivalent in computer science or related field and 3 years of experience in job offered or systems engineering database administration technical
consultant or related occupation.
Experience must include:
1. 3 years of experience in technical support.
2. 1 year of experience in software development.
3. 1 year of experience with object oriented language.
The pay range for this position in Seattle WA is $100693.00/year to $160000.00/year; however base pay offered may vary depending on job-related knowledge skills and experience A sign-on bonus and restricted stock units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered. This information is provided by Seattle WA Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazons internal or external careers site.
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
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