Junior Product Owner, Customer Experience
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Accepting applications until:
24 April 2026Job Description
We Are Global
At Global we think big work hard and never stand still. Were the proud home of the best media and entertainment driven by our talented and passionate people. Our mission To make everyones day brighter - our Globallers our audiences our partners and our communities. Whether were in the studio building world-class technology or securing record Outdoor advertising partnerships we make sure were doing it as a team.
Overview Of Role
Global Player allows listeners to enjoy all of Globals radio brands award-winning podcasts competitions and expert-curated playlists across app web TV in-car and smart speakers.
As a Junior Product Owner - Customer Experience you will help shape how we understand user behaviour and deliver data-driven personalised messaging strategies that increase product engagement and drive subscriber growth and retention in the Global Player userbase.
Youll work across Globals direct user-facing messaging ecosystem including:
Push Notifications
In-App Messages (IAMs)
Email
This is a uniquely cross-functional role where youll learn and apply skills across messaging strategy subscriber lifecycle management data analysis and experimentation and multivariate testing. You will collaborate closely with Engineering Product Design Data and the content teams across the business.
Key Responsibilities
Training and upskilling (30%) Becoming comfortable using the tools and platforms used and owned by the CX team including upskilling in essential digital messaging techniques including liquid code for personalisation introductory HTML and segment building.
Building launching and monitoring live campaigns (40%) - Building messaging campaigns and journeys launching after sufficient testing and QA and monitoring performance closely.
Strategy and planning (10%) - Developing and refining plans for campaigns to drive retention engagement and user value. This will include presenting at product discovery to gather feedback from the wider team.
Reporting and analytics (20%) - Circulating regular reports on campaigns and test results and building dashboards for monitoring and alerting.
Reporting Of The Role
This role reports to the Product Lead - Customer Experience.
What Youll Love About This Role
Think Big: Youll work across many different brands teams and content types on platforms used by millions no day is the same
Own It: Youll be a key owner of the product experience for our users with the opportunity to identify pitch and implement new initiatives for content engagement and revenue growth.
Better Together: Youll work with a high performing multi-disciplinary team to deliver industry leading products across web mobile TV in-car and smart speakers.
Keep It Simple: Theres no red tape here youll collaborate with colleagues across the business make fast decisions and prioritise delivery.
What Success Looks Like
In your first few months youll have:
Been trained across key MarTech platforms used by the team (Braze Amplitude mParticle RevenueCat).
Built a strong understanding of our digital platform users and their behaviours.
Become comfortable navigating our user data ecosystem.
Planned proposed and executed engagement campaigns across all of our core messaging channels.
Integrated into the Global Player agile workflow and contributed to wider product planning across Globals digital platforms.
What Youll Need
The ideal candidate will be proactive and eager to design and deliver innovative user-facing strategies. You should bring:
Passion for user experience digital products and product-led growth.
Experience working on or supporting digital media or consumer products particularly in a CRM related role.
High attention to detail and accuracy.
Strong organisation planning and time-management skills.
Ability to thrive in a fast-paced campaign-driven environment.
Strong numeracy skills and the ability to analyse large datasets.
Confidence working cross-functionally and influencing multiple teams.
Understanding of GDPR and data compliance.
Youll be confident using AI to assist you in performing your best work in an efficient way.
Nice to Have
A degree (2:1 or above) in a data human behaviour or marketing-centric subject.
Creating A Place We All Belong at Global
We are dedicated to creating a place where different voices are represented amplified and celebrated. We know that we cant serve our diverse audiences without first celebrating it in our people which is why were passionate about creating an inclusive culture where every Globaller can belong. So no matter who you are or where you are from you can find your place at Global.
As a business we believe in the importance of a healthy work-life balance and the value of a flexible and agile workforce. Therefore we operate a Smart Working approach. If you need us to make any reasonable adjustments during your recruitment process drop us an email at well be happy to help.
Required Experience:
Junior IC
