B3 Temporary Promotion Systems & Processes Analyst Social Security Scotland

Are you looking for an opportunity to join a high-profile and exciting area with continuing political public and media interest Would you thrive in a role which involves identifying and delivering continuous improvement stakeholder engagement and contributing to agency projects If so our Systems and Processes Analyst role could be a great fit for you.

This temporary opportunity is based within Social Security Scotlands Fraud and Error Resolution Unit (FERU) for a period of 12 months. You will primarily play a key role in shaping the development of our Fraud and Interventions processes and systems which are responsible for the operational delivery of our Counter Fraud and Error Management service.

You will explore opportunities to develop and implement detective and preventative controls engaging with a variety of colleagues to shape the evolution of our service offering driving continuous improvement at each stage. There will also be the opportunity to work collaboratively with teams from across the wider unit and agency.

Responsibilities

• Critically evaluating the current systems and processes related to Counter Fraud and Error Management to identify opportunities for improvement.

• Critically reviewing change requests and business cases for change to ensure that Counter Fraud and Error Management needs and impacts are considered.

• Engage with delivery teams and any other stakeholders in delivering changes improvements and projects related to Fraud and Error systems and processes.

• Working with other functions/teams to influence changes in systems and processes from a Counter Fraud and Error Management perspective.

• Working with Technical Support teams to resolve issues which pertain to the Counter Fraud and Error Management systems and processes when issues arise.

• Developing and managing effective working relationships with key stakeholders focusing on clear and regular communication which clarifies mutual needs and commitments through consultation and consideration of impacts while focusing on the end-user needs.

Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Please familiarise yourself with this framework by clicking on the following link:

Introduction - Success profiles: candidate guide - ()

For this temporary opportunity the following Success Profile elements will be assessed:

Experience:

• Strong analytical skills with the ability to critically review systems and processes to identify and mitigate risk propose effective solutions and collaborate to deliver improvements.

Behaviours:

• Changing and Improving Level 3
• Working Together Level 3

You can find out more about Success Profiles Behaviours here

How to apply
Please apply online providing a Supporting Statement (of no more than 500 words) providing evidence of how you demonstrate the Success Profiles noted above.

Please note that a CV is not required for this temporary opportunity.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If you are interested in this opportunity you should seek permission from your manager and C-band manager before applying on a level transfer (TLT) basis. If applying on TP you should inform your manager and C-band manager from the outset of your intention to apply. If successful in your application your release must be agreed by your line manager and C-band manager or relevant unit head.

Please note that the post is only open to individuals who have satisfactorily completed their probationary period.

Dates to Remember
Statement submitted by: 7th April at 5pm.
Informal chats: w/c 27th April onwards (This may be subject to change)

Duration of Temporary Opportunity
This TP / TLT opportunity is for 12 Months.

Hybrid Working
We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location.

Further Information
This post requires the successful candidate to clear additional National Security Vetting clearance (SC) before a start date can be offered. Further information regarding National Security Vetting clearance can be found here -United Kingdom Security Vetting: Applicant - ()

This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at .

If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via .

If you have any questions about the role please contact Jim Mcnellis at