Technology Support Technician

NOTICE OF VACANCY

Cambridge Public Schools

Technology Support Technician (40 hours/12 months) (PS 0147 20-21)

JOB POSTING
Job Details
Posting ID PS 0147 20-21
Title Technology Support Technician (40 hours/12 months)
Description Position: Technology Support Technician (40 hours per week/12 months)

Information Communication Technical Services
Cambridgeport & Kennedy-Longfellow Elementary Schools

Overview:

The ICTS school based team comprised of a Library Media Specialist Instructional Technology Specialist Technology
Support Technician and Assistant work as a team to provide support at the building level. The Technology Support
Technician is part of the Cambridge Public Schools ICTS Department and reports to the Chief Information Officer and
works under the supervision of the Technology Services Manager. The Technology Support Technician is responsible for
troubleshooting of computer and related peripherals on the Apple Macintosh (MAC) and Windows OS platforms;
diagnose/repair maintenance and upgrading hardware; installation of software hardware and related equipment;
coordinate and maintain records in help desk software of repair and cleaning of computers printers and peripherals;
provide support and assistance for staff on proper use of equipment and preventive maintenance techniques; install
local area network Ethernet wiring in coordination with ICTS department personnel; troubleshoot network issues;
maintenance of networking closet; provide on-site visits and phone assistance to users as it relates to hardware and
software; advise and consult with school personnel concerning equipment purchases and software applications; keep
current as to the emerging technologies; support all audio/video/media equipment. Works as a member of the school
based ICTS team to provide support at the building level.

Duties:

• Install diagnose repair maintain and upgrade all hardware/software/peripherals on both macOS Windows iOS Chrome & Android platforms in compliance with copyright laws and the AUP.
• Troubleshoot network connectivity issues from the switches to the edge devices. Install switches and local area networks.
• Ethernet wiring in coordination with ICTS department projects.
• Support all audio/video/media equipment in assigned schools.
• Maintain an accurate inventory of hardware/software/peripherals.
• Provide support and assistance for staff especially Instructional Technology Specialists Library Media Specialists and Teachers on proper use of equipment basic troubleshooting and preventive maintenance techniques.
• Create and maintain student teacher and staff accounts for various software and online applications.
• Provide on-site visits and phone assistance to users as it relates to hardware/software/peripherals.
• Provide necessary training to ensure that all staff are at a designated level of proficiency with hardware and that they are familiar with and follow department policies and procedures
• Work cooperatively with contracted vendors as needed.
• Research and evaluate emerging technologies.
• Work as a team with other school-based ICTS staff to provide classroom level technology support for curricular based projects.
• Attend regular school and department meetings.
• Contribute to projects as defined by Chief Information Officer or Technology Services Manager.
• Prepare school technology for summers and reopening of schools in the fall. Perform other duties as assigned.

Minimum Requirements

Qualified candidates will have 3 - 5 years experience with computer diagnose and repair services with proven team
interaction skills and dedication to customer service quality control and timeliness. Knowledge of switches and
networking including Apple and Windows servers. Experience dealing with Windows OS/Apple OS desktop iPads
Tablets and server software imaging techniques (Ghost NetRestore ASR) and software packages such as PeopleSoft
MS Office Adobe and McAfee AntiVirus. Excellent communication skills and ability to manage multiple tasks
simultaneously is required. A and Apple certified or a willingness to become A and Apple certified. Requires an
automobile for travel in the city of Cambridge.

Salary:

$ 81538 - $ 91180

PS# 4439

How to Join Our Team:

Apply online at . Please upload a resume and thoughtful cover letter outlining how your skills experience and commitment to equity in education meet the qualifications of the position as well as stating how you heard about this opportunity.

At the Cambridge Public Schools we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced acknowledging that a team reflecting diversity of race color ancestry national origin religion age gender marital/domestic partner status sexual orientation gender identity disability status and veteran status allows us to serve our communities better. To that end we welcome and encourage applicants to bring their authentic selves when considering employment opportunities within our school district.

Required Experience:

IC