Customer Success Manager UK MFD

WHO WE ARE

Ready to shape the future of digital optimization as part of a global leader in AI-powered experience solutions

AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together we empower brands to deliver smarter faster and more impactful digital experiences across the entire customer journey.

Since 2009 AB Tasty has partnered with 1000 global brands including Kering McDonalds Ulta Beauty LOréal Disneyland Paris and LVMH. With a strong international presence across Europe North America and APAC and a global team of 400 talents across the AB Tasty and VWO ecosystem we are building the future of digital optimization - powered by AI experimentation personalization and data.

Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance.

Joining us means stepping into a dynamic international environment where innovation ownership and impact are not buzzwords- but daily realities.

Our culture is driven by strong values:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team one dream

At AB Tasty its not just about delivering powerful technology. Its about building an ambitious collaborative organization where people grow challenge the status quo and shape whats next.

Learn more about AB Tasty and our teams:

• About Us

• Your Journey with Us

• AB Tasty on Welcome to the Jungle

THE TEAM

Join our dynamic UK team in Manchester where youll collaborate with Sales Partner and Marketing Teams. As a Customer Success Manager you will play a critical role in driving customer satisfaction retention and growth by fostering strong relationships and ensuring customers maximise the value of our solutions.

You will act as a strategic advisor guiding key accounts through their journey helping them achieve their business goals.

• Collaboration tools: Churn Zero Trello Slack Jira Confluence and more

• Travel: occasional travel to client sites or team-building events
  

WHAT YOULL DO

• Own and nurture a portfolio of commercial customers ensuring long-term success

• Act as the main point of contact providing strategic guidance and data-driven recommendations on long-term testing and personalisation optimisation strategies

• Collaborate with Key Account Managers to conduct regular business reviews (QBRs) to demonstrate ROI and drive account expansion

• Proactively identify churn risks and implement strategies to improve retention

• Maintain a high level of customer engagement and satisfaction with a focus on customer-led strategy

• Provide technical consulting on tests and personalisation and assist set-up and learning with the AB Tasty solution

• Analyse and identify new areas for optimisation following data analysis

• Help provide customer references and case studies; actively provide constructive feedback to the product team to improve AB Tasty products

• Work closely with agencies and partners supporting shared customers ensuring alignment on strategy execution and value delivery

WHAT YOULL BRING

• At least 3 years work of experience in a related field in Customer Success

• Customer-focused organised with a proactive mindset

• Fluent in English with excellent verbal and written communication skills

• Analytical thinker who can translate complex data into profitable marketing plans

• Interest in UX e-commerce analytics or CRO

• Desirable: experience working with digital agencies technology partners or channel ecosystems in a customer-facing role

• Willingness and ability to travel as needed to meet clients on-site particularly in Manchester and Ireland

• Strong soft skills: energetic enthusiastic self-motivated open-minded

If you dont meet 100% of these qualifications tell us why youd still be a great fit for this role in your application!

WHY YOULL LOVE IT HERE

• Make a real impact: directly influence our success and be a player in the companys growth

• Ownership & autonomy: we believe in trust - no micromanagement just the freedom to excel and take charge of your own journey

• International culture: collaborate with a diverse global team across 8 countries

• Accelerate your career: we offer vast opportunities for professional development education and upward mobility

• Flexible work: enjoy a balanced work schedule with up to 3 days of remote work per week

• Various perks: enjoy various benefits: health insurance additional days off and support for remote working expenses

INTERVIEW PROCESS

1. Discovery interview with Nataliia Talent Acquisition Specialist

2. Hiring Manager interview with Scarlett CSM Team Leader

3. Case study with the hiring manager

4. 30-minute meeting with Celine VP Clients and a cultural team-fit interview with some of the UK office members

DETAILS

• Contract: permanent full-time

• Location: Manchester

• Work policy: hybrid