Customer Success Manager (mfd)

• Customer Support:You are responsible for supporting our customers throughout their entire journey with us collaborating with new customers during onboarding to design a communication plan for a successful launch of EGYM Wellpass and ensuring existing customers continue to receive the support they need

• Project Management:You ensure a smooth project flow and successful go-live during the first three months of the customer lifecycle immediately following the contract signature

• Product Presentation:You engage employees during kick-off events (both onsite and offsite) championing our product and highlighting the added value of EGYM Wellpass

• Communication:You work hand-in-hand with your colleagues in the Customer Success team to scale our impact delivering a unified communication strategy that drives long-term activation across all accounts

• Data Analysis:You analyze the development of activation rates for new customers based on key metrics and develop targeted measures based on your findings

• Problem Solving:You identify challenges faced by our customers and develop customized solutions to address them

• Education:You hold a degree in business (Business Administration Management) or have completed a comparable professional qualification

• Professional Experience:You have at least two years of experience in Sales or Customer Success

• Customer Centricity:You excel at identifying client needs through targeted questioning and offering customized solutions to build trust while maintaining a clear sense of commitment

• Coordination:You possess strong project management skills and know how to manage multiple workstreams effectively without losing sight of the big picture

• Work Style & Software Tools:You stand out through your high level of self-organization are driven by measurable success and are proficient in Excel and MS Office with Salesforce experience being an advantage

• Training & Shadowing:You will shadow a Customer Success team member during at least two onboarding sessions to learn our best practices

• Responsibility:You will independently manage and execute at least ten onboarding sessions for new clients

• Know-how:You will fully internalize the entire customer journey and become an expert in all relevant KPIs and strategic measures

• Onboarding Success:You will successfully achieve the activation targets defined in the target agreement by the third month for at least three of your customers

• Modern Culture:Be part of a modern and international company culture where talent and passion are welcomed heard and part of the decision-making process

• Continuous Development:Develop your skills with varied challenging tasks and regular feedback to benefit from a steep learning curve

• Fit & Healthy:Free use of the fitness venues across the Hussle network in the UK

• Work-Life-Balance: Benefit from flexible working hours and 26 days of vacation per year

• Compensation:Earn an OTE between 40000 and 50000 p.a. with 70% base salary and 30% variable component

• Mentoring Program:Exchange knowledge and grow together across teams and locations through our self-organised mentoring platform

• Hybrid Working:Work 23 days per week in our stunning new central London office in Paternoster Square next to St Pauls Cathedral that has its own on-site gym

• Fresh fruit tea coffee:Available in our office to keep you refreshed and energized throughout your workday

• Discounts:Get a variety of great discounted offers from fashion to leisure through

• our employee benefits portal

• Annual workation:Choose to work from almost anywhere in the world for up to 4 weeks

Upload your documents (CV salary expectations and earliest possible start date) and specify the job ID #1964.

Contact: Richard Wache

For further information:

#EGYMWellpass
#LI-CR