Customer Operations Specialist (fmd)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About us
At CYCLE were redefining urban mobility for the people who keep cities moving: couriers riders and delivery pros. Our e-bike subscription service combines durable vehicles fast repairs and real support everything riders need to stay on the road.
From Berlin to London Vienna to Amsterdam we operate in 200 cities across Europe providing thousands of riders with bikes built for work not for show.
Our mission is simple: make last-mile delivery more reliable affordable and sustainable one ride at a time. With every bike we deploy were helping build the backbone of smarter greener cities.
Ride with us into the future - sustainable efficient and full speed ahead!
Your Mission
As a Customer Operations Specialist you will take ownership of a large portfolio of customer accounts ensuring their day-to-day operations run smoothly.
You will oversee subscriptions billing and asset management while serving as a reliable point of contact for our small and medium-sized business (SMB) customers.
Responsibilities:
Manage a large portfolio of customer accounts and maintain accurate data in the CRM
Act as a point of contact for German-speaking customers via phone email and CRM
Handle inquiries related to subscriptions invoices and assets
Take ownership of requests and follow through until resolution
Escalate complex cases to internal teams and coordinate solutions
Monitor account status and identify inconsistencies or issues
Ensure CRM data is structured accurate and up to date
Your skills and qualifications
Your Profile:
Fluency in German and English (written and spoken); Dutch is a plus
13 years of experience working directly with operations accounts or customer processes in mobility or fleet-based businesses
Strong organizational skills and attention to detail
Ability to manage multiple accounts simultaneously
Structured reliable and comfortable working with high volumes
Team-oriented mindset with a strong sense of ownership
Customer-focused and solution-oriented approach
Experience with CRM tools (e.g. Odoo)
What you can expect from us
- Exciting industry: You will work in the dynamic world of mobility which is a constantly evolving sector.
- Real impact:Your work improves the lives of many bike couriers.
- Trust & responsibility:At CYCLE you can make a difference right away and implement your ideas. Boredom Not a chance!
- Shape the future:As part of our growing start-up you will help to shape tomorrows mobility.
- International team: Work alongside motivated colleagues from all over the world. Teamwork is very important to us.
- Good compensation:We offer an attractive salary modern equipment and equity options.
- Strong network:You will never be alone our experienced mechanics will always be at your side.
Diversity
Required Experience:
IC
About Company
CYCLE is a trusted partner with more than 10000 E-Bikes on the road everyday. Explore all the vehicles and personalise them with the accessory that best suits your needs: from heavy-cargo trailers to child seats.
