Banqueting Manager

JOB SUMMARY

As a Banquet Manager at the JW Marriott Bucharest Grand Hotel you are the operational lead for our citys most prestigious event spaces. You will direct and inspire a high-performing team to deliver an elevated guest experience ensuring that every gala international conference and social milestone is executed with signature JW Marriott precision.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 5 year - experience in the event management food and beverage or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 3 year experience in the event management food and beverage sales and marketing or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

Projects supply needs for the department (e.g. china glass silver buffet presentations props)

Maintains and applies knowledge of all laws as they relate to an event

Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction

Adheres to and reinforces all standards policies and procedures

Ensures established sanitation levels are maintained

Manages departmental inventories and maintains equipment

Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory

Schedules banquet service staff to forecast and service standards while maximizing profits

Develops lasting relationships with groups to retain business and increase growth

Leading Banquet Teams

Sets goals and delegates tasks to improve departmental performance

Conducts monthly department meetings with the Banquet team

Applies and continually broadens knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends

Acts as a liaison to the kitchen staff

Leads shifts and actively participates in the servicing of events as needed

Ensuring and Providing Exceptional Customer Service

Sets a positive example for guest relations

Interacts with guests to obtain feedback on product quality and service levels

Responds to and handles guest problems and complaints

Empowers employees to provide excellent customer service

Ensures employees understand expectations and parameters

Strives to improve service performance

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Reviews comment cards and guest satisfaction results with employees

Conducting Human Resources Activities

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures

Observes service behaviors of employees and provides feedback to individuals

Monitors progress and leads discussion with staff each period

Participates in the development and implementation of corrective action plans

Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction

Attends and participates in all pertinent meetings

The JW Marriott Associate Experience

We believe that if we take care of our associates they will take care of our guests. We offer a world-class benefits package designed for your growth and well-being:

Health & Vitality

• Prioritize your vitality with exclusive access to our premier World Class Health Academy on-site complemented by the nationwide flexibility of the 7card network.
• Comprehensive medical benefits and dedicated wellness programs to support a balanced lifestyle.

Growth & Learning

• Personal development via Bookster delivered straight to the hotel.
• Unlimited career opportunities within Marriott Internationals network of over 9000 hotels worldwide.
• Access to world-class hospitality and leadership development programs.

Exclusive Perks

• Discounted accommodation at Marriott properties worldwide and 5 breakfast at our European hotels.
• Discounts on food and beverages for you your friends and your family.
• Meal vouchers referral bonuses for recommending talent and our famous associate celebration parties.
• 21 holiday days per year increasing with your length of service.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.