International Customer Coordinator

Do you thrive in a dynamic role where you are the essential link between our headquarters and country teams connecting them seamlessly for optimal result and success Are you driven by a passion for commercial excellence and committed to seamless execution If youre highly organized and enjoy the fast-paced world of commercial coordination and administration this opportunity might be perfect for you!

In this role you will join our dynamic European Commercial team at our Rotterdam headquarters. The team is essential to managing international client relations across European Business Units (BU s). Reporting to the Head of International Client Management youll work alongside two dedicated colleagues who will support you as you settle into this impactful role.

Your role has three key pillars being: tender preparation & support primary point of contact for BUs and customer in case of questions and compliance checks for contract and order confirmations.

This is a unique position where your skills in customer service commercial operations and supply chain coordination come together. You will interact regularly with a range of external and internal stakeholders including Commercial Directors Key Account Managers within BUs Central Procurement Finance and the Supply Chain community. To strengthen our Commercial Support team were excited to welcome a new:

International Customer Coordinator

What does the role entail

As our International Customer Coordinator you will be a vital bridge across departments collaborating with teams to ensure the successful coordination of international tenders. This role offers an exciting opportunity to utilize your data skills analytical mindset attention to detail and communication talents in a high-impact environment.

Key responsibilities include:

• Distributing tender requests to relevant Business Units (BUs);
• Managing customer portals throughout tender stages;
• Gathering and analyzing tender submissions from BUs;
• Preparing pricing comparison overviews and supporting senior commercial team negotiations;
• Tracking product changes launches relaunches phase-outs and delistings;
• Maintaining recipe packaging and logistics data within customer portals;
• Creating analyzing and distributing performance reports (volume margin oTiF);
• Coordinating sample requests;
• Conducting compliance checks on final contracts and purchase confirmations;
• Serving as the first point of contact for inquiries from commercial (support) teams on customer-related topics;
• Conducting ad hoc analysis preparing reports and developing presentations.

About you:

Were looking for a proactive and organized International Customer Coordinator with the following qualifications and attributes:

• A Bachelor (HBO) degree in a Business Financial or Technical field;
• At least 5 years of experience in a Commercial Support or Customer Service within a Business to Business environment;
• Background in tender management (preferred) and familiarity with the manufacturing/FMCG industry;
• A reliable organized and self motivated approach with strong data skills and comfortable in systems like SAP Excel and PowerPoint;
• A creative problem-solver with a positive mindset adaptable to daily challenges;
• Ability to thrive both autonomously and collaboratively with high behavioural flexibility for managing internal and external relationships;
• Fluent in English with strong written and verbal skills;
• The capability to juggle multiple priorities maintaining focus and attention to detail;
• A team-oriented attitude bringing positivity and a collaborative spirit to the team and in the Refresco community.

Together we bring drinks to every table opportunities to every career. Ready to join Refresco

What we offer you.

At Refresco we believe that your work should be rewarding both professionally and personally. Thats why we offer you:

• Competitive pay with eligibility for an annual bonus
• No personal pension contribution your pension is fully paid by Refresco
• 28 days of holiday (based on full-time employment) to recharge and enjoy your time off
• Continuous opportunities to develop yourself with access to tailored courses interactive e-learnings
• Free access to OpenUp for you and your family members supporting mental well-being and personal development
• A modern office nearby the vibrant city of Rotterdam
• Fun and connection through regular events organized by our enthusiastic Fun Committee
• Opportunities for professional development and training to help you grow in your career
• An NS Business Card or commuting allowance making your journey to the office more convenient
• Memorable moments together from our weekly shared Thursday lunches to annual events like Wellbeing Week the Christmas dinner and our Holding trip.
• A culture shaped by our core values: entrepreneurial passionate agile responsible and excellent.

Recruitment process

Are you interested in this open position feel free to send your application!

To ensure a fair and thorough selection an assessment may be conducted as part of the recruitment process.

In case of any questions with regards to the position you may reach out to Yasimin Harput (Corporate Recruiter Group/HQ)

Phone:
E-mail:

Important to know: We are currently unable to offer relocation support for this position. Candidates must be based locally in The Netherlands.