Technical Customer Support Specialist

Weert - Netherlands

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you an expert in machine modernizations who thrives at the intersection of service sales and technical delivery As a Technical Customer Support Specialist you will support regional and central service sales in defining and securing modernization projects for installed packaging machines acting as the technical interface between sales engineering specialists and order execution. These projects range from a few thousand euros to around 1M and typically run from a few weeks to several months.

What youll do

Sales & solution support
Youll be the goto specialist for modernization enquiries helping convert leads into robust lowrisk solutions that meet customer needs.

Act as the primary technical interface between service sales and internal specialist teams during the offer and order phases.
Coordinate solution finding for modernization enquiries and assess technical and commercial risks.
Advise service sales and order management on quotations ensuring solution feasibility and accurate scope definition.
Develop concept proposals based on existing technical building blocks to offer optimal modernization options.
Support handover of accepted projects to Engineering & Service for smooth order execution.

Process & ERP improvement
Youll also help streamline the internal workflows that underpin modernization projects and customer service.

Support ERPrelated activities tied to modernization business (order confirmation invoicing installation records complaint handling).
Identify process bottlenecks and contribute to continuous improvement initiatives across products and services.
Ensure project documentation is complete and maintained to support timely delivery and invoicing.
Work closely with order management and operations to improve predictability and control of modernization projects.
Help embed best practices for tracking and reporting modernization performance.

Qualifications :

Education & experience
You bring practical technical knowledge and proven experience in engineering or sales for capital equipment.

Completed vocational training plus specialist technical training or a bachelors degree in engineering.
Several years professional experience in engineering or project sales preferably in special machinery for the food industry or related sectors.
Handson familiarity with modernization or retrofit projects and a solid understanding of machine systems.
Practical experience with SAP and MS Office is highly desirable.
Fluent English; German is a strong advantage.

Key competencies
You combine technical judgement with a serviceoriented structured way of working.

Strong communication and collaborative skills; comfortable liaising with sales engineering and operations.
High service orientation and consulting mindset you advise clearly and decisively.
Ability to make sound technical decisions and assess project risk quickly.
Structured prioritized approach to work and excellent documentation habits.
Proactive contributor to improvement and standardization initiatives.

Additional Information :

Additional information

Gross annual salary: 3.758 - 4.799 depending on experience.
Attractive employment conditions
Collegial atmosphere with enthusiastic professional colleagues including: 27 vacation days and 13 ADV days flexible working hours discount on your gym membership and a bike scheme.
High degree of responsibility and independence

If this position appeals to you please apply using the button on the page. For any questions contact Birgit Sadiki at .

Please note that we do not accept unsolicited approaches from recruitment agencies; we recruit candidates directly and are not working with external agencies for our open roles.

Remote Work :

Employment Type :

Full-time

What youll do

Sales & solution support
Youll be the goto specialist for modernization enquiries helping convert leads into robust lowrisk solutions that meet customer needs.

Act as the primary technical interface between service sales and internal specialist teams during the offer and order phases.
Coordinate solution finding for modernization enquiries and assess technical and commercial risks.
Advise service sales and order management on quotations ensuring solution feasibility and accurate scope definition.
Develop concept proposals based on existing technical building blocks to offer optimal modernization options.
Support handover of accepted projects to Engineering & Service for smooth order execution.

Process & ERP improvement
Youll also help streamline the internal workflows that underpin modernization projects and customer service.

Support ERPrelated activities tied to modernization business (order confirmation invoicing installation records complaint handling).
Identify process bottlenecks and contribute to continuous improvement initiatives across products and services.
Ensure project documentation is complete and maintained to support timely delivery and invoicing.
Work closely with order management and operations to improve predictability and control of modernization projects.
Help embed best practices for tracking and reporting modernization performance.

Qualifications :

Education & experience
You bring practical technical knowledge and proven experience in engineering or sales for capital equipment.

Completed vocational training plus specialist technical training or a bachelors degree in engineering.
Several years professional experience in engineering or project sales preferably in special machinery for the food industry or related sectors.
Handson familiarity with modernization or retrofit projects and a solid understanding of machine systems.
Practical experience with SAP and MS Office is highly desirable.
Fluent English; German is a strong advantage.

Key competencies
You combine technical judgement with a serviceoriented structured way of working.

Strong communication and collaborative skills; comfortable liaising with sales engineering and operations.
High service orientation and consulting mindset you advise clearly and decisively.
Ability to make sound technical decisions and assess project risk quickly.
Structured prioritized approach to work and excellent documentation habits.
Proactive contributor to improvement and standardization initiatives.

Additional Information :

Additional information

Gross annual salary: 3.758 - 4.799 depending on experience.
Attractive employment conditions
Collegial atmosphere with enthusiastic professional colleagues including: 27 vacation days and 13 ADV days flexible working hours discount on your gym membership and a bike scheme.
High degree of responsibility and independence

If this position appeals to you please apply using the button on the page. For any questions contact Birgit Sadiki at .

Please note that we do not accept unsolicited approaches from recruitment agencies; we recruit candidates directly and are not working with external agencies for our open roles.

Remote Work :

Employment Type :

Full-time

Key Skills

Apply Now

About Company

SYNTEGON

Gemeinsam mit 6.300 Kolleg:innen weltweit sind wir der strategische Partner der Pharma- und Lebensmittelindustrie für Prozess- und Verpackungstechnik. Mit reibungslosen Prozessen, innovativen Technologien und nachhaltigen Lösungen helfen wir unseren Kunden, ihre Ziele zu erreichen. Wi ... View more

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