Customer Service Representative

Leiden - Netherlands

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Summary

Do you thrive at the intersection of customer experience operational excellence and continuous improvement

For our Customer Service EAME team currently based in Leiden we are looking for a

Customer Service Representative

IFF is a global leader in flavors fragrances food ingredients and health & biosciences we deliver sustainable innovations that elevate everyday products.

Health & Biosciences:Channeling our passion for nature and bioscience into sustainable life-enhancing technologiesthat powerinnovative solutions across healthcare food consumer and industrial markets.

The role is based in Leiden The Netherlands but can also be filled in Poland Poznan. (hybrid role). Be part of amotivatedpassionate andopen-mindedteam where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where Youll Make a Difference

As a Customer Service Representative you are the primary operational interface between IFF and its internal and external customers. You play a vital role across the entire customer journeyfrom customer onboarding through Order to Cash (OTC) to aftersales activities. With your expertise you ensure excellent customer service reliable order fulfillment and accurate export and compliance documentation.

You work closely with internal IFF teams 3PL partners and customers to guarantee smooth daytoday execution. Acting as a compliance gatekeeper you ensure that all operational activities are performed in line with policies procedures and regulatory requirements and that mandatory documentation is correctly archived for audit purposes.

Beyond daily operations you actively contribute to transformation and continuous improvement initiatives helping futureproof our Customer Service and Supply Chain processes.

What Makes You the Right Fit

You bring structure and customer focus to complex operational environments. With a strong understanding of business processes and ERP systems you are able to navigate challenges manage priorities and deliver consistent service quality. You communicate confidently across all organizational levels and feel comfortable working in an international and crosscultural context.

You bring:

A Bachelors degree
3 years of experience in Customer Service and/or Supply Chain roles
Strong knowledge of SAP OTC or other ERP platforms
Advanced understanding of business processes and operational procedures
Fluency in business English both written and verbal
Strong analytical quantitative and problemsolving skills
Proven project management experience
A proactive collaborative mindset and strong stakeholder management capabilities
The ability to perform effectively in a fastchanging dynamic environment

How Would You Stand Out

What truly sets you apart is your proactive improvementdriven mindset. You look beyond individual transactions and analyze trends across presales sales and aftersales activities to identify opportunities for optimization. You proactively resolve issues using sustainable rootcause analysis escalating risks when needed.

In addition you:

Support joint business plans with key customers ensuring execution progress tracking and reporting
Contribute to KPI performance across the OTC process
Partner with Regional Systems Managers to identify process or system enhancement needs
Drive workflow optimization and contribute to the documentation of processes and procedures
Train and coach colleagues and new hires through onetoone sessions and group presentations
Act as a trusted subjectmatter expert and gatekeeper for data integrity approvals and compliance

Why Choose Us

At IFF you will grow your career in biotechnology within an energetic inclusive and multicultural environment. We offer:

A competitive salary with attractive compensation and benefits
An Individual Choice Budget of 8% of annual base salary convertible to monthly payouts or up to 15 extra days off per year
25 vacation days and 3 bridge days (2 employerdesignated)
Participation in our Annual Incentive Plan
Ample opportunities for professional development and career progression

Ready to make a meaningful impact on customer experience while shaping operational excellence We look forward to meeting you.

We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity national origin race age sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity & expression sexual orientation or disability.

Visit to learn more

Required Experience:

Unclear Seniority

Job SummaryDo you thrive at the intersection of customer experience operational excellence and continuous improvementFor our Customer Service EAME team currently based in Leiden we are looking for aCustomer Service RepresentativeIFF is a global leader in flavors fragrances food ingredients and healt...