Front of House Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Front of House Manager at Hidden Valley Country Club is responsible for the execution of all catering events and member-facing events while providing day-to-day leadership for Front-of-House (FOH) service operations. This role is a hands-on operational leader focused on execution staffing service standards and consistency across events and daily bar operations.
This position includes sales pricing and contract negotiation responsibilities.
Essential Duties & Responsibilities
Catering & Event Execution
- Execute all currently contracted outside catering events to completion
- Serve as the primary operational point of contact for booked events post-contract
- Ensure event timelines staffing plans and service standards are met
- Coordinate with culinary bar golf and facilities teams for seamless execution
- Oversee event-day setup service flow and breakdown
Member Event Leadership
- Plan and execute member-facing events including:
- Golf tournaments
- Bingo and social programming
- Member-targeted activations and Club events
- Collaborate with Club leadership to ensure events align with:
- Club culture and brand
- Budget parameters
- Operational capacity
- Lead on-site execution and post-event follow-up
Front-of-House Operations
- Create and manage the FOH bar and event service schedule
- Ensure appropriate staffing levels based on volume and service standards
- Lead FOH associates during events and peak service periods
- Reinforce professionalism hospitality standards and accountability
Inventory & Cost Awareness
- Manage FOH beverage and service inventory
- Monitor usage waste and ordering cadence
- Support cost control efforts through organization and discipline
Team Leadership & Training
- Provide daily leadership to FOH service staff
- Train coach and reinforce service expectations
- Communicate performance feedback and staffing needs to management
Qualifications & Experience
- Event execution and FOH leadership experience in hospitality club or resort environments
- Strong organizational scheduling and communication skills
- Proven ability to lead from the floor and manage multiple priorities
- Service-oriented mindset with cost awareness
- Comfortable working nights weekends and event-driven schedules
Key Success Indicators
- Events executed cleanly on time and within scope
- Consistent FOH scheduling and service standards
- Positive member and guest feedback
- Clear ownership and accountability across events and bar operations
- Reduced operational friction between departments
Required Experience:
Manager
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more
