PTC Technical BA

Description of Duties

1. Facilitate meetings with business leaders to elicit As-Is process flows requirements and other pertinent information required to reengineer business processes into UBOS focusing mainly on the financial posting payments refunds and financial reconciliations processes.

3. Anticipate the direction of PTC business areas and recommend new processes or opportunities that will support the UBOS objectives.

5. Enter and track in Azure Development Operations (ADO) Blueprints Process Flows Features User Stories and related documentation.

7. Conduct feasibility studies and analyze existing systems to identify areas for improvement.

9. Develop and maintain a productive working relationship with technology staff business owners project sponsors vendors and key clients.

11. Work closely with development teams to ensure the successful implementation of solutions.

13. Develop and execute test Scenarios Scripts and plans to ensure solutions meet business requirements.

15. Create and maintain comprehensive project documentation.

17. Develop and maintain a productive working relationship with technology staff business owners project sponsors vendors and key clients.

19. Work independently to accomplish the tasks and duties assigned.

. Utilize various software and/or technology tools to perform job duties.

. Reporting - All aspects related to tolling and non-tolling reporting or any / all system and customer and related functions for internal and external users of the system.

2) Billing & Invoicing - All aspects related to the correct fiscal accounting of all transactions processed.

4) Financial Posting & Reconciliation - All aspects related to ensuring the accounting of all billing and invoicing and all fiscal related matters is properly addressed.

6) Customer Relationship Management (CRM) - UBOS utilized a Microsoft Customer Engagement based CRM including customer portal. UBOS customer service agents use the CRM to engage with customers while customers can use other channels portal mobile app chatbot IVR etc. to self-service. Microsoft CE CRM experience is preferred but experience with any modern CRM will be considered.

8) Data Migration - Data Export Transformation and Loading (ETL) is a significant component of UBOS. Data must be migrated from several current systems into the UBOS at multiple phases of the UBOS project to support testing and ultimately go live events. Data migration experience is required for some of the Technical Business Analyst positions.

Desired Skillset

Strong understanding of software development lifecycle (SDLC) and agile methodologies.

Excellent problem-solving and analytical skills.

Familiarity with project management tools (e.g. MS Project) is a plus.

Enterprise Business Solutions specifically financial systems projects.

Technical Business Analyst position requires a minimum of 3 years of experience as a Business Analyst or Technical Analyst in a technology-driven environment.

Proficient in the Microsoft Office 365 suite of business software including Teams Word Excel and PowerPoint plus proficient in Microsoft ADO Testing Module.

Certifications / Education

Equivalent combination of education and/or experience may be accepted.

Engagement Requirements

Successfully complete ePATCH background check and ClearChecks National Criminal Background Check prior to engagement start.

This position is primarily remote; however this position will require reporting to the Commissions headquarters during key phases of the project - Solution Confirmation Program Increment Cycles (PI) Showbacks System Integration Test Cycles (SITs) User Acceptance Test (UAT) Go-Live Immediately Post- Go-Live (Hypercare). Any absence from sessions requires prior approval from Project Principal.

Travel expenses submitted for reimbursement must adhere to federal GSA guidelines governing hotel mileage and meals per diem rates and must include appropriate expense documentation (receipts). GSA Guidelines are available at: Required/Desired Skills