On Site Support Improvement Manager

Job Description:

On Site Support (OSS) Improvement Manager (Toulouse)

We are looking for a dedicated and experienced individual to join our team in Toulouse for the position ofOSS Improvement Managerwithin theCabin FAL Interface Back Office team. This role is crucial for ensuringcontinuous product and process improvementwithin theCabin procurement perimeter as well asRework Cost Validation (RCV)and compliance withSupplier / On-Site Support (OSS) coordination agreements.

Your Responsibilities Include:

• Problem Solving and Process Optimization:Youll support lead verify and implement cross-departmental improvement projects. This includes identifying recurring problems (both Airbus- and supplier-caused) initiating escalations and developing and implementingrisk mitigation measures.

• Technical Expertise and Reporting:Youll contribute your technical and professional expertise forprocess improvementsandproduct quality surveillance. Youll also create and revise generic and individual reports on resources budget and OSS performance as well as ad-hoc analyses for production and strategic purchasing.

• Rework Cost Validation (RCV):Youll work closely with OSS its responsible departments in the Supplier Homebase (SHB) and our Airbus production areas to determine and agree on the correct liability for Non-Conformities (NCs). Youll clarify cross-program responsibilities for deviations from contractual compliance. This includes collecting analyzing and negotiating transnational cost data (time expenditure material and delivery costs) from suppliers for all programs. Youll assert Airbus claims for complaints and confirm their factual accuracy.

• Process and Policy Implementation:Youll oversee the work for all local Cabin OSS and communicate applicable guidelines and processes. Furthermore youll define and create external company coordination agreements including scheduling for FAL sites worldwide.

• Contract Design and Performance Monitoring:Youll design OSS-related contract components (e.g. OSS requirements pricing for performance disruptions/ OSS reactivity when targets are not met lump sums for sub-components). Regular reviews to monitor agreed cross-program OSS performance in cooperation with OSS management and supplier homebase management are also part of your duties.

Your Profile:

• Qualification: You have aMasters degree(ideally in engineering fields such as aeronautics engineering mechanical engineeringSupply Chain orequivalent working experience/qualifications).
• Experience: You bringseveral yearsof professional experience in supplier management quality conformance management data analistpurchasingmanufacturing engineering orsupply chainwithin an aeronautics environment.
• Tools: You are adata-drivenperson with experience in digital tools likeSkywiseLooker Studio andGoogle Sheets.
• Language: Fluent Englishis essential.
• Flexibility: You are prepared for recurring and sometimes unpredictable changes between different work areas and diverse technical requirements working closely with the Airbus Supply Chain our internal and external customers as well as our cabin supplier anditsOSS.
• Collaboration & Adaptability: You are characterized by a strong ability forcross-functional consensual coordinationat an international level even with conflicting interests among various stakeholders such as engineering purchasing quality FAL Flightline customers and suppliers. You are prepared for recurring and sometimes unpredictable changes between different work areas.

Our Offer:

We offer you a responsible position where you can significantly contribute to maintaining our quality standards and actively participate in shaping and optimizing our internal and supplier supply chain processes. You will have extensive scope for action and decision-making in the review and negotiation ofNC liabilityandcost validation.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

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