L1 Desktop Support Engineer VN

Ho Chi Minh City - Vietnam

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

WERE HIRING AS A L1 DESKTOP SUPPORT ENGINEER IN VIETNAM!

Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.

Client in 190 countries
6000 Engineers
200 Enterprise Clients

We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.

Start your journey with Excis and grow with us!

What You Will Do:

Manage incidents raised by authorized users and escalated by the Service Desk related to all IT services including services provided by third-party vendors.
Resolve incidents within prescribed time limits; otherwise escalate appropriately.
Manage service requests from authorized users escalated by the Service Desk in accordance with Service Fulfilment and Change Management processes.
Communicate with authorized users in English or regional languages using clear and consistent terminology aligned with standards.
Schedule and perform software distributions to minimize disruption to authorized users when remote distribution by the Service Desk has been unsuccessful.
Perform asset refresh activities.
Carry out commissioning and collection of assets during employee onboarding and separation processes in line with approved procedures.
Provision devices to new joiners to ensure readiness from Day 1.
Provide break/fix support technical advice and assistance to authorized users.
Replace failed components and perform testing to ensure proper functionality.
Configure hardware settings provide printer support and collaborate with third-party vendors when required.
Coordinate with third-party and maintenance providers to maintain equipment and software in optimal working condition.
Support authorized users during equipment or software replacement by copying data performing backups and restoring data to replacement devices.
Receive IMAC-related service requests validate requests for correctness and ensure proper authorization.
Perform or oversee installations de-installations cascades moves adds and changes (IMAC) for all EUC equipment and software at designated sites.
Create and document processes to support IMAC execution for each software and/or equipment component and obtain customer approval for the documentation.

Requirements

Ability to manage incidents and service requests related to IT services including those involving third-party vendors.

Capability to resolve incidents within defined timeframes and escalate issues when required.

Experience handling service fulfilment and change management activities.

Strong communication skills in English and local languages with the ability to convey technical information clearly to users.

Experience performing software distributions and supporting asset refresh processes.

Ability to manage asset commissioning and collection during onboarding and separation processes.

Experience provisioning devices for new users and supporting Day 1 readiness.

Hands-on experience providing break/fix support hardware configuration and printer support.

Ability to replace faulty components and conduct testing.

Experience coordinating with third-party vendors and maintenance providers.

Knowledge of data backup restoration and migration during device replacement.

Experience handling IMAC (Install Move Add Change) service requests and validating authorizations.

Ability to perform and document installation de-installation and configuration processes for EUC equipment and software.

Experience creating process documentation and obtaining customer approvals for operational procedures.

Benefits

Why Join Us

At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career Apply now to join Excis in VIETNAM and be at the forefront of IT support excellence!

Required Skills:

Ability to manage incidents and service requests related to IT services including those involving third-party vendors. Capability to resolve incidents within defined timeframes and escalate issues when required. Experience handling service fulfilment and change management activities. Strong communication skills in English and local languages with the ability to convey technical information clearly to users. Experience performing software distributions and supporting asset refresh processes. Ability to manage asset commissioning and collection during onboarding and separation processes. Experience provisioning devices for new users and supporting Day 1 readiness. Hands-on experience providing break/fix support hardware configuration and printer support. Ability to replace faulty components and conduct testing. Experience coordinating with third-party vendors and maintenance providers. Knowledge of data backup restoration and migration during device replacement. Experience handling IMAC (Install Move Add Change) service requests and validating authorizations. Ability to perform and document installation de-installation and configuration processes for EUC equipment and software. Experience creating process documentation and obtaining customer approvals for operational procedures.

WERE HIRING AS A L1 DESKTOP SUPPORT ENGINEER IN VIETNAM!Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportiv...

WERE HIRING AS A L1 DESKTOP SUPPORT ENGINEER IN VIETNAM!

Client in 190 countries
6000 Engineers
200 Enterprise Clients

What You Will Do:

Manage incidents raised by authorized users and escalated by the Service Desk related to all IT services including services provided by third-party vendors.
Resolve incidents within prescribed time limits; otherwise escalate appropriately.
Manage service requests from authorized users escalated by the Service Desk in accordance with Service Fulfilment and Change Management processes.
Communicate with authorized users in English or regional languages using clear and consistent terminology aligned with standards.
Schedule and perform software distributions to minimize disruption to authorized users when remote distribution by the Service Desk has been unsuccessful.
Perform asset refresh activities.
Carry out commissioning and collection of assets during employee onboarding and separation processes in line with approved procedures.
Provision devices to new joiners to ensure readiness from Day 1.
Provide break/fix support technical advice and assistance to authorized users.
Replace failed components and perform testing to ensure proper functionality.
Configure hardware settings provide printer support and collaborate with third-party vendors when required.
Coordinate with third-party and maintenance providers to maintain equipment and software in optimal working condition.
Support authorized users during equipment or software replacement by copying data performing backups and restoring data to replacement devices.
Receive IMAC-related service requests validate requests for correctness and ensure proper authorization.
Perform or oversee installations de-installations cascades moves adds and changes (IMAC) for all EUC equipment and software at designated sites.
Create and document processes to support IMAC execution for each software and/or equipment component and obtain customer approval for the documentation.