Human Service Implementation Consultant
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
St. Paul MN (Remote)
The resource will lead the Worker Interface implementation by initiating and managing structured engagement and validation activities with participating pilot local agencies. With a strong focus on county and Tribal needs and clients program standards and positioned to guide and frame the requirements of the Worker Interface the resource is responsible for bridging the functional and technical conversations with the project team and pilot local agency partners.
Role Summary
The Human Services & Implementation Lead serves as the primary bridge between the state project team and the participating counties and Tribes. This senior role combines deep human services domain expertise with strong implementation leadership to successfully onboard 47 local agencies and ensure smooth pilot execution.
Key Responsibilities:
Identify engage and build strong relationships with counties and Tribes to participate in the Worker Interface pilot
Align 47 local agencies with project goals and objectives
Lead consistent outreach and coordination with agency leadership and frontline staff
Manage full onboarding of pilot agencies including developing clear plans schedules designs success outcomes and readiness goals
Engage directly and indirectly with frontline workers to build confidence and ensure successful adoption of the Worker Interface
Establish norms guidelines and participation criteria for pilot agencies
Translate desired success outcomes into realistic tactical implementation steps and schedules
Identify document and help resolve program-driven constraints policy requirements and compliance considerations (especially SNAP and cash/food benefits programs)
Incorporate operational and program needs from local agencies into actionable requirements and backlog items
Work closely with the Product/Program Lead to ensure implementation remains grounded in local agency realities
Required Qualifications & Experience:
Experience in human services (preferably SNAP cash assistance or related public benefits programs)
Proven track record leading software/system implementations in government or human services environments (pilot and/or statewide)
Strong understanding of county/Tribal government operations and change management in public sector
Experience building relationships with diverse stakeholders including agency directors supervisors and frontline case workers
Excellent facilitation communication and problem-solving skills.
Required Skills:
Human services (preferably SNAP cash assistance or related public benefits programs) Software / system implementation change management Government County / Tribal government operations
Required Education:
Bachelors degree preferred Associates Required.
