Product Support Engineer Cloud WAF Support Engineer
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Thales is a global technology leader trusted by governments institutions and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space cybersecurity and digital identity were driven by a mission to build a future we can all trust.
In the Philippines Thales has been a trusted partner for over 20 years supporting key customers across civil aviation defence and digital identity and security sectors. From banking and telecommunications to government services Thales continues to provide solutions in technological advancements that bolster national security and enhance local defence capabilities.
Product Support Engineer Cloud WAF Cyber Security is a big deal. Its in the news growing rapidly a critical tool for every company and our specialty.
Imperva is a cybersecurity leader that delivers best in class solutions to protect data and applications on-premises in the cloud and across hybrid environments.
The Opportunity
As a Product Support Engineer for our End User Customers you will play an integral part of building our Imperva Global Support Team working alongside our exceptional team of professionals in Product Support Engineering QA and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology while diagnosing and solving complex technical issues and creating a viable and timely solution to customers.
Responsibilities:
- Become a focal point for technical issues for our clients and make sound decisions quickly.
- Have a strong customer focus a must paired with demonstrable Troubleshooting and Networking competency
- Understanding and documenting the customers requirements managing expectations and providing excellent customer service.
- Analyzing customer feature requests and forwarding them for higher level escalations.
Qualifications:
- 3 years of experience in any of the following areas:
- Technical Support
- Information Security
- QA (Security/Network products)
- Cloud Services
- Knowledge of networking (e.g. TCP/IP routing protocols HTTP SSL/TLS load balancing proxies reverse proxies DNS caching BGP)
- Proven problem solving skills with a strong sense of customer commitment
- Prior experience with web servers (Nginx IIS and more)
- Excellent communication (written and verbal) and interpersonal skills
- Familiarity with OWASP top 10
- Familiarity with bot mitigation an advantage
- in Engineering/Computer Science or equivalent experience in a technical field an advantage
At Thales were committed to fostering a workplace where respect trust collaboration and passion drive everything we do. Here youll feel empowered to bring your best self thrive in a supportive culture and love the work you do. Join us and be part of a team reimagining technology to create solutions that truly make a difference for a safer greener and more inclusive world.
Required Experience:
IC
About Company
In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more
