Branch Manager
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Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Branch Manager
Position Title: Branch Manager
Type: Hybrid Full-Time
Location: Winnipeg
About Our Client
Our client is a well-established and highly respected insurance brokerage with a strong presence in the Manitoba market. Known for delivering personalized insurance solutions and exceptional client service the organization has built a reputation rooted in trust integrity and long-standing community relationships.
With decades of experience and continued growth the company remains committed to innovation operational excellence and empowering its people. Their collaborative culture emphasizes accountability continuous learning and professional development creating an environment where employees are supported to succeed and grow their careers.
This is an exciting opportunity to step into a leadership role where you will have a direct impact on branch performance team development and client experience. The role offers the chance to shape operations influence culture and contribute to the continued success of a high-performing people-first organization.
Key Responsibilities
As the Branch Manager you will be responsible for the overall operational service and people leadership success of the branch. Acting as the primary liaison between Team Members and Senior Leadership you will ensure seamless daily operations strong performance outcomes regulatory compliance and a positive engaged workplace culture. You will play a key role in guiding staff optimizing workflows and serving as a trusted resource for product knowledge and operational excellence.
Essential Job Functions
Leadership & Staff Management
Act as the primary point of contact for all team members providing consistent leadership direction and support.
Lead regular team meetings and collaborate with leadership to align on priorities performance and strategic initiatives.
Foster a positive inclusive workplace culture that promotes teamwork accountability and open communication.
Conduct daily check-ins to monitor workflow address capacity challenges and ensure team success.
Oversee quality control to ensure all work meets organizational and regulatory standards.
Staffing HR & Performance Management
Support full-cycle staffing activities including recruitment onboarding performance management and offboarding in collaboration with leadership.
Address performance concerns proactively by identifying root causes and implementing effective improvement plans.
Lead structured performance reviews including probationary assessments and ongoing development conversations.
MPI Oversight (KAP Responsibilities)
Oversee Manitoba Public Insurance (MPI) operations ensuring accuracy in balancing reporting and compliance activities.
Monitor inventory communicate updates and ensure all MPI-related processes are followed consistently.
Support staff training and development in MPI systems and procedures.
Personal Lines Leadership & Sales
Lead and mentor the Personal Lines team to achieve strong service and sales performance.
Monitor key metrics such as production retention and underwriting quality to drive results.
Support the development and execution of sales strategies to grow the book of business.
Provide training and guidance on Personal Lines products processes and best practices.
Collaborate with leadership to analyze performance data and identify opportunities for growth.
Training Mentoring & Development
Design and coordinate training programs to support team growth and capability development.
Provide tailored coaching to address individual performance gaps and enhance skills.
Ensure team members meet licensing and continuing education requirements.
Share insights updates and market trends to keep the team informed and competitive.
Customer Experience & Relationships
Ensure all client interactions are handled professionally accurately and in a timely manner.
Resolve escalated client concerns with a focus on maintaining trust and satisfaction.
Build and maintain strong relationships with clients insurers and industry partners.
Continuously seek opportunities to enhance the customer experience and service delivery.
Culture Engagement & Projects
Promote a positive team culture through engagement initiatives recognition programs and events.
Lead team-building activities that strengthen collaboration and morale.
Partner with leadership to implement branch initiatives and continuous improvement projects.
Identify and act on opportunities to enhance operational performance and team effectiveness.
Qualifications
Education Licensing & Experience
Level 3 General Insurance License (required)
CAIB designation (preferred) or commitment to ongoing professional development
IWS certification (preferred)
Minimum 2 years of supervisory or leadership experience ideally within an insurance environment
Strong knowledge of Personal Lines insurance products underwriting and brokerage operations
Working knowledge of MPI operations and compliance requirements (KAP experience is an asset)
Core Competencies
Strong leadership coaching and team development capabilities
Excellent communication and interpersonal skills
Ability to motivate influence and engage teams effectively
Sound judgment and confident decision-making skills
Strong organizational and time management abilities
Analytical thinker with strong problem-solving skills
Customer-focused mindset with a commitment to service excellence
Business and sales acumen with a focus on growth and retention
Adaptability in a fast-paced evolving environment
High level of professionalism integrity and accountability
Proficiency with brokerage systems and digital tools
Apply Today
Email your resume to Samantha Cheffins at
About Us
Executrade is one of Western Canadas most comprehensive full-service recruitment firms with over 50 years of expertise in connecting talented professionals with leading organizations.
We are proud to apply principles of diversity equity and inclusion in all our recruitment practices ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent fostering workplace cultures that thrive on innovation collaboration and respect.
In accordance with Canadian immigration laws priority will be given to Canadian citizens and permanent residents. Learn more: .
Required Experience:
Manager
