Operations Manager
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
AtUncommon Hospitality we firmly believe that every person is unique every place is distinct and every memorable travel experience isuncommon. Family-owned and relationship-focused we are a hotel management and development company dedicated to creating those experiences while enriching the lives of our guests empowering our people to reach their potential and actively participating in our community. As we continue to grow our portfolio were adding a dynamic Operations Manager to help shape the next chapter of our hotels spa and food & beverage operations.
This role is ideal for a forwardthinking leader who loves building systems coaching teams and elevating daytoday operations. Youll partner closely with our home office team and hotel General Managers to strengthen performance and enhance guest experiences. If youre energized by growth problemsolving and creating structure that empowers hospitality teams youll thrive here.
Perks and Benefits:
As a valued member of our team you will be eligible for the various benefits:
- Discounted Hotel Stays Across New England and within the Small Luxury Hotel brand
- Individual Coverage for Health Dental & Vision
- Unlimited PTO Policy
- Annual Bonus
- Discounted meals at our partner restaurants The Helm Wayside TavernTwinflower Cafe and Fiveof Clubs
- Generous Parental Leave
- Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)
- Voluntary enrollment in Uncommon Hospitality IRA plan matching up to 3% contributions
- Access to career development and advancement courses
Role and Responsibilities
Financial Oversight & Operational Performance
- Lead financial accountability across properties by supporting the development and execution of annual operating budgets.
- Provide operational analysis to support the direction of the operating regular financial reviews with hotel leadership including bi-monthly or monthly P&L meetings.
- Monitor hotel performance against budgeted revenue labor and expense targets.
- Guide managers in effective cost control practices including scheduling payroll forecasting labor management inventory control and repair and maintenance planning.
- Maintain strong awareness of hotel cash flow and operational financial health.
- Constantly identify opportunities for operational efficiency improving processes and cost optimization without compromising guest experience.
- Provide tools needed to keep managers accountable and updating quickly and efficiently on spending
- Run annual General Strategy Meetings to determine high priority goals for the year and keep owners up to date on what is done throughout the year
- Run regular check-ins with leadership team to ensure goals and projects from General Strategy Meetings are completed by deadlines
Leadership & Team Development
- Lead and coach General Managers and leadership teams to deliver exceptional hospitality and operational excellence.
- Support the recruitment onboarding and development of hotel management staff.
- Provide guidance and mentorship to help leaders make sound operational and financial decisions.
- Promote leadership development and succession planning within hotel teams.
- Ensure managers conduct consistent performance reviews coaching and staff development.
- Reinforce a culture of accountability communication and continuous improvement.
Guest Experience & Hospitality Culture
- Champion the culture and values of Uncommon Hospitality across all properties.
- Ensure that each hotel consistently delivers attentive welcoming and memorable guest experiences.
- Support managers in resolving complex guest issues or service challenges.
- Monitor guest feedback guest surveys and online reviews to identify opportunities for improvement.
- Encourage teams to continuously elevate the guest experience through thoughtful hospitality practices.
Marketing & Revenue Collaboration
- Ensure property teams effectively implement marketing initiatives and promotional campaigns.
- Collaborate with the VP of Experience to align operational efforts with marketing strategies.
- Support initiatives that drive occupancy strong guest reviews and overall property performance.
Community & Strategic Partnerships
- Build and maintain strong relationships with local businesses tourism partners and community organizations.
- Encourage hotel leadership teams to actively engage with the communities they serve.
- Promote partnerships that enhance guest experiences and strengthen the local presence of Uncommon Hospitality.
Compliance & Administrative Oversight
- Ensure compliance with all applicable federal state and local regulations related to hospitality operations.
- Maintain adherence to HR policies labor laws and safety standards.
- Ensure payroll processes are completed accurately and in accordance with company procedures.
- Oversee adherence to Department of Labor and Health Department regulations across properties.
- Ensure accurate and timely completion of operational reporting and administrative tasks.
Core Requirements
- Excellence Driven
- Accountable
- Attention to Detail
- Strong Communicator
- Integrity
Preferred Skills
- Bachelors Degree or equivalent professional experience
- Strong proficiency with Microsoft Office and operational reporting tools
- Experience with Property Management Systems (PMS) Revenue Management Systems and hospitality accounting platforms
- Strong understanding of seasonal hotel operations and multi-property management
- Demonstrated leadership experience in hospitality operations
Additional Notes
This position requires regular movement throughout hotel properties including prolonged standing walking bending and reaching. The role involves frequent interaction with hotel teams and guests and may require responding to operational needs in a fast-paced hospitality environment. Candidates must be comfortable traveling between properties and able to lift up to 25 lbs.
Please send resume and cover letter we would love to hear from you!!
This job is based in Portland Maine; however there will be regular travel between our properties in Oguqnuit and Portland.
Job Type: Full-time
Salary: $125000.00 per year
Required Experience:
Manager
Key Skills
About Company
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