Customer Service Representative I
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Job Location:
Prescott, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative I
This position is NOT available for Remote Work.
This position must meet Export Control compliance requirements therefore a US Person as defined by 22 C.F.R. 120.15 is Person includes US Citizen lawful permanent resident refugee or compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
About Canyon AeroConnect
Canyon AeroConnect stands as one of the worlds leading suppliers of avionic-standard aircraft communications navigation and audio/intercom products have been widely adopted and proven in-service across a wide range of civilian paramilitary and military fixed-wing and rotorcraft applications. Over the years weve become known as the benchmark in aircraft tactical communication and audio equipment for Air Ambulance Law Enforcement SAR EMS Electronic News Gathering Military and Marine applications. Products include digital and analog radio/audio management systems Tac/Com VHF/UHF radio systems intercoms data interface accessories and aural warning.
Position Summary
Were looking for a detail-oriented and customer-focused Customer Service Representative I to manage the full B2B sales order lifecyclefrom order intake to fulfillment. This role is the heartbeat of our sales operations ensuring smooth communication across departments and top-notch service to our customers.
Youll be responsible for processing new orders managing quotes tracking shipments handling returns and supporting external sales teams.
If youre organized tech-savvy and passionate about customer service we want to hear from you!
Responsibilities
Order & Quotation Management
- Process quotes and sales orders using CRM and ERP (Oracle) systems
- Review purchase orders for pricing terms and delivery accuracy
- Track order progress and proactively communicate updates
Returns & Replacements
- Issue return authorizations and process credit or replacement orders
- Ensure approvals are obtained and customer expectations are managed
Customer Support & Relationship Management
- Respond to customer inquiries via phone and email
- Provide order status updates suggest product solutions and resolve issues
- Build strong customer relationships through clear timely communication
CRM & Data Entry
- Maintain accurate records of customer information opportunities and interactions
- Update CRM with quote status communications and follow-ups
Cross-Functional Collaboration
- Coordinate with operations engineering production control and account management teams to ensure accurate and timely order fulfillment
Documentation
- Organize and file all sales-related documents in accordance with company standards
Regular & Reliable Attendance
- Consistent physical presence is required to effectively perform the job duties necessary for the role such as immediate availability for customer interactions or team collaboration
- Employees must be physically onsite to perform the essential functions of their jobs whenever they are scheduled to work
Additional Responsibilities
- Log and manage customer complaints
- Maintain regular reliable onsite attendance
- Uphold company policies ethics and EH&S standards
- Perform other duties as assigned
- This position may include part-time marketing responsibilities as needed
Qualifications
Required:
- High School Diploma or GED
- 2 years of customer service experience
- Strong computer skills: Microsoft Word Excel Outlook
- Excellent phone etiquette and written communication skills
- Strong attention to detail organizational and multitasking abilities
Preferred:
- Experience with ERP (Oracle) and CRM systems
- Previous experience in order management or B2B customer service
- Knowledge of AS9100 standards or aerospace products is a plus
- Ability to type 40 words per minute
Key Skills
- B2B Customer Service
- Sales Order Processing
- CRM & ERP (Oracle)
- Communication & Follow-Up
- Attention to Detail
- Time Management
- Team Collaboration
Work Environment & Physical Requirements
- Office-based; must be physically present onsite during scheduled work hours
- Light physical activity (lifting up to 10 lbs.)
- Prolonged periods at a computer or workstation
- Quiet climate-controlled office environment
Why Join Us
- Be part of a mission-driven company supporting global aerospace innovation
- Work with a collaborative and passionate team
- Competitive compensation and benefits
- Opportunities for professional growth and training
Canyon AeroConnect is an Equal Opportunity Employer and federal contractor committed to affirmative action. We provide equal employment opportunities to all qualified applicants and employees without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability protected veteran status genetic information or any other characteristic protected by applicable law.
As a federal contractor we take affirmative action to employ and advance in employment qualified individuals with disabilities and protected veterans. This position is being listed in accordance with federal contractor obligations under 41 CFR 60-300 and 41 CFR 60-741.
If you require reasonable accommodation to complete the application process participate in the interview process or perform essential job functions please contact Human Resources at or .
Required Experience:
Junior IC
