Service Excellence Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain EngineeringJob Sub Function:
Field Service EngineeringJob Category:
People LeaderAll Job Posting Locations:
Shanghai ChinaJob Description:
Manages a team of individual contributors and/or Supervisors and is accountable for conducting effective performance management. Manages technical professionals in the development and execution of field service engineering supply chain initiatives and projects that advance organizational strategies. Delivers operational results to maximize positive impact of departmental outcomes.
Manages a team of individual contributors and/or Supervisors and is accountable for conducting effective performance management.
Executes operational plans and timelines including key performance measures targets and objectives to produce leading-edge Field Service Engineering solutions that enhance the organizations competitive advantage and brand recognition.
Ensures adherence to protocols for project management for all Field Service Engineering initiatives and projects to ensure adherence to safety and regulatory compliance company standards operational requirements and customer-specific business needs.
Implements strategies to optimize Field Service Engineering process efficiency space utilization waste reduction and capital investment management consistent with current research and best practices.
Communicates with management on developments and resource needs of Field Service Engineering supply chain projects and collaborates with other business units to maximize successful outcomes.
Responsible for managing operational aspects of their team (e.g. workflow performance and compliance) as well as ensuring achievement of team goals within established timelines and budgets.
Integrates Johnson & Johnsons Credo and Leadership Imperatives into team goals and decision making.
Required Skills:
Preferred Skills:
Business Behavior Developing Others Equipment Maintenance Field Service Contract Management Field Service Dispatch Management Inclusive Leadership Leadership Lean Supply Chain Management Performance Measurement Process Improvements Project Management Office (PMO) Resource Management Science Technology Engineering and Math (STEM) Application Service Request Management Strategic Thinking Supply Chain Processes Team Management Technical Troubleshooting Technologically SavvyRequired Experience:
Manager
Key Skills
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
