Delivery Head

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Roles & Responsibilities :
Responsible for and accountable for defining directing monitoring and managing all service delivery activity and support functions for the SAP Business Unit needs

Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets

Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.

Overseeing the management of operations deliverables to have better efficacy.

Driving the cost efficiency of the center maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.

Deliver consistently high customer satisfaction measured through formal and informal feedback.

Manage and mitigate risks across Technical and Operational processes and customer servicing functions.

Drive business growth through partnership with Sales Team to execute solutions for customers globally.

Enhance the workplace through leadership employee engagement and personnel development.

Work with business partners to accurately forecast and support business growth strategies.

Ability to prioritize company objectives and meet aggressive deadlines.

Qualifications :

Educational qualification:

Professional degree from a premium institute (B.E. or C.A. or MBA ..)

Experience :

A minimum of 18 years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage

Mandatory/requires Skills :
Demonstrated growth in a goal-oriented highly accountable environment. Ambitious and agile towards defining and meeting business results.

Experience in establishing and maturing a delivery organization focusing on SAP services

In depth understanding of SAP Cloud ERP

Experience in delivering SAP projects using SAP Activate methodology

Ability to clearly craft communicates measure and manages expectations of stakeholders.

Embracing AI first thinking generate ideas and implement for internal efficiency as well as benefits to customer

Preferred Skills :

Remote Work :

Employment Type :

Full-time

Roles & Responsibilities : Responsible for and accountable for defining directing monitoring and managing all service delivery activity and support functions for the SAP Business Unit needs Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets Work with Delivery Manag...