Manager, Renewals

Pune - India

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasnt changed were here to stop breaches and weve redefined modern security with the worlds most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. Were also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Were always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.

About the Role:
We are hiring a renewals manager to lead a team that handles renewals for our MSSP partners. This role is responsible for making sure renewals are processed on time quotes are accurate and coordination between partners sales teams and internal teams is smooth and efficient. The person in this role will guide the team monitor daily operations and ensure targets and SLAs are met. You will focus on maintaining process quality resolving escalations and helping protect and grow recurring revenue while delivering a strong partner experience.

What Youll Do

Supervise and manage the daily operations of the MSSP Renewals team. Ensure timely
processing of all renewal quotes and orders maintaining high accuracy.
Understand end-to-end renewal cycle including CPQ quote creation validation and
booking support.
Provide quotes to channel partners & Manage the contract renewal cycle.
Ensure accurate forecasting inputs and renewal tracking in CRM systems (Clari &
Salesforce)
Act as the primary escalation point for complex renewal or partner-related issues.
Collaborate with Alliance managers Partners and Alliance operations team for smooth
execution of tasks.
Monitor SLAs productivity and quality metrics to maintain operational excellence.
Drive process improvements documentation updates and automation initiatives.
Conduct regular performance reviews coaching sessions and team development
activities.
Exceptional knowledge on Salesforce across all core objects including Accounts
Opportunities Leads Contacts and CPQ.
Create and maintain documentation for quoting processes procedures and system
changes.

What Youll Need:

Bachelors/Post Graduate Degree required (Business/Operations/Project/Marketing)
8 years of overall relevant industry experience.
Data Analytics Experience Working with alliances and Sales operationsFunctions
Fluent user strong understanding of custom objects (and customising
Sales Cloud) standard objects (user object hierarchies)
Experience with data loading tools like Salesforce Inspector and DataLoader.
Experience managing or leading projects from the inception until the conclusion of the
project.
Exceptional analytical conceptual and problem-solving abilities
Good knowledge of MS Office and Excel.
Ability to question the status quo and think outside the box.

Leadership Requirements

2-3 years demonstrated experience in team leadership and operational management
Track record of successfully managing small teams
Background in business operations sales operations or process management.

Shift Timing : 2:00 PM to 11:00 PM IST

Work Location: Kharadi Pune (Work from Office)

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Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks geographic neighborhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions--including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs--on valid job requirements.

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Required Experience:

Manager