Manager, Revenue Retention

Lehi, UT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Retention Manageris responsible forimplementing strategies to improve customer retention reduce churn and maximize customer lifetime value.This rolemanages a teamresponsibleforresolving escalated customer concernsandretainingcustomer lifetime value.

Essential Functions and Responsibilities

The essential functions listed below are representative of the dutiesto successfully perform this role. Reasonableaccommodation(s)may be made to enable individuals with disabilities to perform the essential functions.

Lead mentor and develop the retention team including captainsspecialistsand support staff

Setperformance goals KPIs and incentive structures to improve attrition ratewhile protecting customer relationships.

Work with CRM and analytics tools to track performance and customer journeys

Gather customer feedback and implement improvements based on insights

Monitor and report on key performance indicators (KPIs) such as churn rate retention rate and customer lifetime value

Competencies &KPIs

Crisis and escalation management

Customer-focused mindset

Data-driven decision making

Save rate (cancellation saves)

Monthly and annual churn rate

Attrition Rate

SkillsPhysicalDemands & Work Environment

Must be able tolift upto 25 lbs. and sit or stand for periods throughout thework day.

Work is performed in an office setting

Available to accommodate varying schedule needs

High call volume and performance-based environment

Must be able to speak clearly and professionally on the phone

Licenses Certifications &Educational Requirements

All SafeStreets employees must be 18 years of age or older.

Sales CustomerServiceand/or Collections experience

Education required GED/HS

Beenemployed at SafeStreets for a minimum of2 years orpreviousmanagement experienceof at least 2 yearspreferred.

Required Experience:

Manager

Job SummaryThe Retention Manageris responsible forimplementing strategies to improve customer retention reduce churn and maximize customer lifetime value.This rolemanages a teamresponsibleforresolving escalated customer concernsandretainingcustomer lifetime value.Essential Functions and Responsibili...