Senior Associate, RMA (Return Material Authorization) and Logistics Vendor Returns

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Associate RMA (Return Material Authorization) and Logistics - Vendor Returns

In this role candidates need to collaborate with teams in order to accomplish the allocated tasks.

Responsibilities
Responsible for incoming Return requests in a timely manner.
Manage an active case load of RMAs on a regular basis.
Apply for RA (Return Authorization) numbers with our distributor and vendor partners.
Regularly follow up with distributors/vendors for all pending return authorizations to ensure they are processed in a timely manner.
Escalate to management any unresolved and/or aging RMA requests that exceed specified timeframes.
Build and improve relationships with vendor partners in order to maintain awareness of all returns processes and expectations.
Accurately process all Return requests and update ERP.
Create credit memos and offsetting debit memos in ERP for all approved RMAs.
dentify and troubleshoot complex RMA issues (lost shipments damages partial credits subscription cancellations etc.)
Work with distributors and/or vendor partners on discrepancies (returns that fail to meet authorized guidelines)
Prepare pre-paid courier labels for non-complex low-value orders and send to customers.
Facilitate and coordinate more complex deliveries for high-value orders on behalf of our customers.
Work closely with internal stakeholders and cross-functional teams to address customer returns related issues.
Actively provide feedback on day-to-day process improvements
Work with other groups within Customer Operations Sales Billing A/R A/P and Vendors to mitigate financial risk/exposure and recovery of write-off inventory

Qualifications we seek in you!
Minimum Qualifications / Skills
University graduate
Excellent verbal and written communication skills with the ability to interact with internal and external stakeholders at all levels.
Customer service orientation with effective problem-solving abilities and strong analytic skills
Strong attention to details and high regard for data accuracy
SAP experience is an asset
Process/Domain Experience:
oSCM Inbound Logistics
oSCM Outbound Logistics
oReturn Material / RMA
oERP SAP or Oracle

Preferred Qualifications/ Skills
Ability to learn quickly

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.