Customer Support Specialist – German-speaking
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Specialist German-speaking
Lisbon Portugal On-site
We are currently hiring German-speaking Customer Support Specialists to join an international team supporting a global digital platform. This is a great opportunity to start or grow your career in a dynamic fast-paced environment.
Role Overview
In this role you will provide customer support via live chat and email (with occasional inbound calls) helping users resolve issues and ensuring a high-quality customer experience.
You will work on a globally recognized platform supporting users with technical and account-related inquiries in a structured and process-driven environment.
Key Responsibilities
- Provide support via live chat and email (inbound calls may occur)
- Identify customer issues and troubleshoot effectively
- Assist users with topics such as:
- Video playback and uploading issues
- Account and membership-related questions
- Technical bugs and platform navigation
- Understand and apply platform policies safety and copyright guidelines
- Document all interactions accurately and categorize cases
- Analyze recurring issues and contribute to reporting and insights
Candidate Profile
- Fluent in German (B2 minimum)
- Good command of English
- Strong problem-solving and communication skills
- Ability to work in a fast-paced structured environment
- Comfortable working with repetitive tasks and processes
- Open to working on-site in Lisbon
- Available for rotational shifts (MondaySunday 08:0024:00)
- Previous experience is a plus but not required
- Eligibility to work in the EU (EU passport or valid work permit)
Working Hours
- Rotational shifts: Monday to Sunday
- Between 08:00 24:00
Compensation & Benefits
- Base Salary: 15260/year
- Monthly Language Bonus: 235
- Transportation Bonus: 720/year
- Performance Bonus: 5% of annual base salary
- Meal Allowance: 7.63/day (net meal card)
Additional Benefits
- Signing bonus (depending on profile)
- Relocation bonus: 2000 (gross)
- Full relocation support (NIF NISS housing assistance)
- Health & Life Insurance (including family plan)
- Paid training (1 month)
- Fixed-term contract: 1-year 30-day probation
Why Join
- Opportunity to work on a globally recognized digital platform
- International and multicultural team environment
- Entry-level friendly (no experience required)
- Career growth opportunities within a global organization
- Full relocation support to Lisbon
