Retail Operation Manager
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Background:
An established Malaysia-based wellness and aesthetic company specializing in body care slimming and non-invasive treatments known for personalized services strong customer loyalty and continuous business expansion.
Job Descriptions:
- Oversee daily outlet operations including staff scheduling attendance and manpower planning
- Lead train and motivate team members to ensure high performance and service standards
- Monitor appointment bookings to maximize productivity and efficiency
- Manage inventory stock ordering and ensure proper maintenance of equipment and tools
- Ensure outlet cleanliness hygiene and overall customer experience
- Drive sales performance and achieve outlet targets for services and products
- Handle customer feedback and resolve issues professionally
- Prepare daily reports and ensure compliance with company policies and SOPs
- Support marketing activities promotions and company events
Job Requirements:
- Bachelors Degree in Business Administration Retail Management or related field
- Minimum 58 years of experience in retail or outlet operations management
- Proven experience in managing multiple outlets or leading large teams is an advantage
- Strong leadership team management and staff development skills
- Sales-driven with a strong understanding of retail KPIs and performance management
- Excellent communication and interpersonal skills with the ability to handle customer issues effectively
- Good organizational and problem-solving abilities with attention to detail
- Able to work in a fast-paced environment and handle operational challenges independently
- Proficient in Microsoft Office and retail management systems
- Willing to work on weekends public holidays and flexible hours as required
Salary Range: RM4k - RM7k
