German-Speaking Travel Portal Support Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
German-Speaking Travel Portal Support Agent
Project: Global Online Travel Platform (Flights Hotels & Reservations)
ERF ID: 31259
Work-from-Home Anywhere in Greece
Operational Hub: Thessaloniki Attrina
Working Hours & Schedule
Service hours: 08:00 00:00
Schedule: Rotational shifts MondayFriday & weekends
Training & Onboarding
15 days of fully paid training
Training Start Dates:
06 March 2026 Interview deadline: 25 February 2026
24 April 2026 Interview deadline: 15 April 2026
Salary & Bonus Package
Base salary: 1300 gross/month
Productivity bonus: Up to 10% of gross salary (based on KPIs)
Meal allowance: Edenred Ticket Restaurant up to 100/month
Relocation Support to Greece
Choose the option that fits you best:
Option 1 Full Relocation Package
Flight tickets Hotel accommodation (2 weeks) Real estate agency fee
Option 2 Flexible Relocation
250 relocation allowance Real estate agency fee covered
About the Project
Join one of the worlds largest online travel portals used by millions of customers to book flights hotels and travel services worldwide. As a German-Speaking Travel Support Agent you will support travelers before during and after their trips ensuring a smooth stress-free booking experience.
This role is ideal for candidates who enjoy travel-related problem solving customer interaction and working in a fast-paced international environment.
Your Role as a Travel Support Expert
You will act as a first point of contact for travelers supporting them across the full booking lifecycle via phone email and chat.
Main travel-related contact drivers include:
Flight hotel and package cancellations & modifications
Refunds charge inquiries and payment clarifications
Assistance with existing reservations
Handling travel-related complaints and service recovery
Supporting partner/extranet accounts
Responding to reviews and information requests
You will support customers primarily in German with English overflow (1%90%) depending on daily demand. English is also used for systems training and internal communication.
Language Requirements
German: C1 or native-level fluency (mandatory)
English: B2 (training tools and overflow support)
Training & Onboarding
15 days of fully paid training
In-depth onboarding on travel systems booking flows and customer scenarios
Continuous coaching and quality feedback
Benefits & Work Environment
Private healthcare benefits & exclusive employee discounts
Free online Greek language courses
Modern state-of-the-art offices with relaxing break areas
Career growth opportunities within a global travel & CX leader
Certified Great Place to Work company
International multicultural and inclusive culture
Team events community initiatives and CSR programs
Why This Travel Support Role Stands Out
Work on a globally recognized travel platform
Remote work from anywhere in Greece
Paid travel-specific training & career development
Performance-based bonuses
International environment with long-term stability
Hiring Process
Submit your application
Complete a German & English language assessment
Interview rounds with the client
Ready to support travelers worldwide and build a career in the travel industry
