Technical Account Manager –Printing Inks & Packaging

BENEFITS:
Full Benefits: 401(k) 401(k) matching Dental Insurance Health Insurance Life insurance Paid Time Off Referral Program Relocation Assistance Vision Insurance Ability to Commute:

QUALIFICATIONS:
Although Individual are encouraged to apply the Ideal candidate with the following experience will only be considered.

Qualifications & Requirements for Technical Account Manager - Printing Inks & Packaging

• Bachelors degree in Chemistry Chemical Engineering Printing Technology or a related technical discipline (or equivalent combination of education and experience)
• 510 years of experience supporting wide web flexographic and/or gravure engraving printing environments
• Demonstrated expertise with water-based and solvent-based inks and coatings used in flexible packaging
• Proven success in customer-facing technical roles including managing complex technical accounts and projects independently
• Strong understanding of:
• Ink/substrate interactions
• Pressroom operations and workflows
• Drying systems and surface treatments
• Hands-on experience with color matching print troubleshooting and defect analysis
• Prior experience in the ink coatings or specialty chemicals industry strongly preferred
• Must be US Citizen or Authorized to Work in the United States

SKILLS:
Skills and Abilities Required for Technical Account Manager - Printing Inks & Packaging

• Technical Leadership: Ability to lead complex troubleshooting efforts and serve as the primary technical expert for customers
• Customer-Centric Mindset: Builds trust credibility and long-term partnerships with key stakeholders
• Problem Solving & Analytical Thinking: Quickly diagnoses print and process issues and delivers effective sustainable solutions
• Communication Excellence: Clearly translates technical concepts to both technical and non-technical audiences
• Project Management: Strong organizational skills with the ability to manage multiple technical projects and timelines
• Collaboration & Influence: Works effectively across departments to drive solutions and align on customer needs
• Adaptability: Thrives in a fast-paced highly competitive manufacturing environment
• Continuous Improvement Mindset: Identifies opportunities to optimize performance reduce waste and enhance product quality
• Technology Proficiency: Familiarity with color management systems (e.g. X-Rite) and data-driven decision-making tools

CAREER OPPORTUNITY:
Executive Human Resource Service is a provider of Human Resource solutions for organizations of all sizes. We specialize in providing customized services to help businesses effectively manage their workforce development goals. We are privileged to present an exciting opportunity with one of the largest suppliers to the printing and packaging and labeling industries worldwide. With over 50 years of experience in the industry our client is dedicated to providing high-quality products and exceptional customer service to their clients.

If you are a driven and customer-focused individual with a strong technical background in printing inks and packaging we encourage you to apply for this exciting opportunity.

Career Opportunity For Technical Account Manager - Printing Inks & Packaging

As a Technical Account Manager Printing Ink & Packaging you will be responsible for managing and developing relationships with key clients in the printing inks and packaging industry. You will serve as the primary point of contact for these clients providing technical support and expertise and ensuring their satisfaction with our clients products and services. This position is ideal for a technically strong professional who enjoys being on the front lines with customers solving complex challenges and influencing both product performance and long-term business growth.

• Manage and lead technical support for wide web flexo and engraving customers ensuring optimal use of water and solvent based product lines.
• Conduct regular on-site visits to clients to understand their needs and provide technical support
• Oversee on site troubleshooting ink optimization and product performance evaluations.
• Coordinate and lead press trials product introductions and technical audits at customer facilities.
• Collaborate with R&D sales manufacturing and regulatory teams to develop and implement strategic account plans and deliver tailored technical solutions that meet customer needs.
• Develop and implement technical service strategies that support customer retention growth and innovation.
• Develop and maintain strong relationships with key clients in the printing inks and packaging industry
• Build strong relationships with key customer stakeholders acting as the primary technical point of contact.
• Provide guidance and mentorship to technical representatives or field service personnel where applicable.
• Maintain detailed technical documentation service reports and communication logs to support proactive issue resolution and continuous improvement.
• Ensure compliance with safety environmental and regulatory standards particularly regarding solvent handling emissions and product stewardship

Requirements

• Ability to travel up to 25% for customer site visits plant support and regional collaboration
• Capability to work in pressroom and manufacturing environments including exposure to solvents inks and production equipment
• Strong cross-functional collaboration experience with Sales R&D Manufacturing and Regulatory teams
• Experience leading press trials product launches and technical audits
• Working knowledge of safety environmental and regulatory compliance including VOC standards and product stewardship
• Ability to manage multiple customer accounts priorities and technical initiatives simultaneously
• Proficiency in documenting technical findings service reports and continuous improvement initiatives

Thank you for taking the time to share this information with your business colleagues. Any inquiries will be held in the strictest confidence. I look forward to hearing from you soon.

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Executive Human Resource Service