HR Services Hub Analyst II

Total Target Cash Compensation:213000..00

Responsibilities

Responsible for the delivery of moderate transactional and informational services to internal and external customers. Oversees the effective resolution of all inquiries received through the Ticketing tool and transactions within the defined service scope. This position responds for the resolution of moderate employee inquiries and will work together with the HR Services Hub Manager or Head of Region HR Service Hub HRBPs / Local HR Partners and HR Vendors as defined in the respective the HR documentation. This role also includes tasks related to HR system data maintenance and handling of Payroll time / absence benefits & pension activities. One of the key requirements is the Japanese language proficiency since the role would be primarily responsible for Japan.

Handling of tickets employee inquiries and support:

1. Handles moderate employee inquiries allocated in the ticketing tool queue. Provides resolution in a timely manner or forwards employee related questions to the respective queue. Informs requestor about the status of request upon enquiry.
2. Responsible for follow-ups on tickets pending inputs and closure. Ensure timely and accurate resolution of all inquiries and requests.
3. Provides direct response to the requestor (telephone email) and informs requestor about status. Individually answer & respond to high percentage of inquiries with limited escalations
4. Utilize knowledge management and case management instructions to address track and resolve HR customer inquiries within the SLAs.
5. Can serve as contact to HR Vendors (e.g. Payroll Time ...) and other stakeholders (employees managers Local HR Partners CoEs ...)
6. Provide guidance to employees and managers on self-service transactions.

Data management and Personnel administration:

1. Perform moderate process administration in the respective area of responsibility being local relevant contact point for topics such as: Payroll Time / Absence Benefits & Pension activities. Global service delivery (Organization & Position Management HR Knowledge Management Database Learning Administration HR Data Quality Management and Compensation Awards and Mobility administration) if assigned.
2. Process HR transactions including new hires onboarding terminations promotions and transfers.
3. Acts as an administrator by doing preparation work regarding moderate processes.
4. Maintain accurate and up-to-date employee records in HRIS systems.
5. Ensure and document process completion based on the relevant Work Instruction and perform quality checks.
6. Monitor and track employee data changes and report discrepancies following HR Data Quality Assurance processes.

Knowledge Management and Documentation:

1. Maintain current knowledge of HR policies guidelines processes and work instructions.
2. Assist with HR audits and compliance reporting as needed.
3. Develop maintain and ensure HR documentation is accurate and up to date.
4. Support training activities to employees and managers on HR systems and processes.

HR Service Delivery improvement:

1. Support and initiate the design application and continual improvement of HR processes.
2. Collaborate with HR Service Hub Leadership to ensure consistency and standardization across HR processes.
3. Participate in the implementation of HR programs processes guidelines and policies with guidance from the HR Project Leader (CoEs HR Solutions Managers ...) to the extent of responsibility and accountability defined in the Global HR Process Framework / Catalogue.
4. Participate in HR projects and initiatives as assigned.
5. Engage in training & to increase awareness of HR personnel regarding HR processes.

Requirements

• College Degree or Bachelor in Business Administration HR Finance Economics or related areas.
• Minimum 3-5 years experience in the field of personnel administration .
• Working experience at SSC (Shared Service Centre) environment (Tier level support escalation ticket handling ...). Basic knowledge of SuccessFactors SAP ERP HCM connected systems and HR Vendors (Payroll Time Management Benefits Pension ...).
• Basic knowledge of MS Excel and other MS Office tools to handle data building template uploads and data review with moderate data sizing.
• Japanese and English language proficiency is a must.
• Solution-driven good communication and interpersonal skills.
• Excellent verbal and written communication skills to effectively collaborate with team members and external partners.
• Prior exposure to HR Operations would be good to have.

Our Offer

• A rewarding challenge to further develop your skills in a professional work environment
• Career development within our organization
• Possibilities to expand your knowledge expertise and language skills in an attractive global working environment.
• Competitive benefits e.g. company shuttle bus working meal transportation allowance supplementary medical insurance annual physical examination annual leave annual sick leave. Well be happy to share more information during recruitment process.
• Performance related yearly bonus
• Total Target Cash includes base salary and annual bonus; final offer based on skills and experience.
• Hybrid work model
• Differential integrational occasions e.g Annual Dinner or Family Day or Outing or Social Clubs or inhouse GYM.

Your Contact

Recruiter:

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Clariant is a Swiss-based global specialty chemicals company which is concentrated and developed in three business units: Care Chemicals Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline Greater chemistry - between people and planet which considers the principles of customer innovation and people orientation as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.

At Clariant we believe that diversity equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed respected supported and valued. Our diverse workforce allows us to tap into a wealth of perspectives experiences and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization based on objective criteria and regardless of gender gender identity race ethnicity religion protected veteran status age disability sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

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