Workers Liaison Coordinator

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Workers Liaison Coordinator

$93017.00 per annum 12% superannuation
Full time 12 month fixed term opportunity
Wurundjeri Woi Wurrung / Melbourne CBD based role (hybrid 3 days in office)

About the opportunity

WorkCover Assist provides guidance and support to injured workers as their dispute progresses through the conciliation process.

The primary purpose of the Worker Liaison Coordinator is to provide administration support to WorkCover Assist (and the Principal Workers Consultant) by proactively engaging with workers and other stakeholders to ensure disputes are managed through the conciliation process with a high level of service.

Key accountabilities

Coordinate and provide high level confidential administrative support to a team of consultants managing their work-flow and conciliation diaries to ensure appropriate caseloads are allocated and maintained.
Build relationships and liaise with external key stakeholders such as solicitors medical service providers insurance agent representatives and Conciliation Officers to obtain or provide further information.
Coordinate and manage the Early Resolution Project with the ACCS by engaging proactively with injured workers plaintiff lawyers and claims agents to ensure that entitlements and services are delivered in a timely and effective matter with a significant reduction in stress for injured workers
Initiate contact with injured workers once they have requested WorkCover Assists services to ensure the worker has a full understanding of the conciliation processes whilst proactively assisting them to obtain the relevant material to support their claim.
Coordinate analyse and provide complex reports regarding consultant resource utilisation for Conciliation to reduce the timeframe between lodgement to hearing date for injured workers..
Undertake procurement and manage office purchase requisitions suppliers and expenses.
Manage data for new referrals and uploading data onto WSDOM creating electronic files for consultants and closing off files in accordance with approved policies and procedures

Please ensure you review the Position Description herefor additional information on accountabilities for this role.

About you

You are a workers compensation administration professional who takes pride in delivering exceptional customer service to your stakeholders. Highly organised with strong attention to detail you work collaboratively within a team while also operating confidently and efficiently with minimal supervision.

Additionally you possess the following skills and experience:

Deliver administrative and communications support within the team including reviewing incoming team mail and other correspondence identifying information and gaps and determining the appropriate action within the required timeframes.
Attending to telephone inquiries with an emphasis on taking the call live including checking and responding promptly to voicemail on a regular basis and actioning correspondence in a timely manner.
Coordinate Conciliation conferences along with generating appropriate documentation for the consultants
Initial file review (triage) of all new applications.
Knowledge of the Accident Compensation Act 1985 and workplace Injury Rehabilitation and Compensation Act 2013 as it relates to Conciliation activities claims management process medical terminology and dispute resolution mechanisms.
Established understanding and commitment to discretion and integrity; evidently trustworthy when in knowledge and possession of confidential and sensitive information and data. A proven record of ethical behaviour and a demonstrated commitment to the VPSC Code of Conduct and Values.

Working with us

At WorkSafe our goal is for every employee to feel connected safe and valued within their team for teams to feel appreciated in the workplace and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals including First Nations people people with disabilities those from diverse cultural and linguistic backgrounds and individuals of all sexualities and genders.

Whats next

Applications close 11:00pm Friday 10 April 2026. Click the link to apply and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact Bianca Stojanovski via email

Required Experience:

Workers Liaison Coordinator$93017.00 per annum 12% superannuationFull time 12 month fixed term opportunityWurundjeri Woi Wurrung / Melbourne CBD based role (hybrid 3 days in office)About the opportunityWorkCover Assist provides guidance and support to injured workers as their dispute progresses th...