Senior Software Engineer — Data Platform
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
Most engineers write code. Youll write the chapter that comes before everything else.
The Zendesk Data Platform isnt a feature its the infrastructure that every product every insight and every customer-facing report is built on top of. Without it nothing works. As a Senior Software Engineer on this team youre not contributing to the platform. Youre shaping its foundation.
Why this role is different
A lot of senior engineering roles promise impact but deliver ticket queues. This one is different because the work that you design today becomes the constraint or the capability that every team at Zendesk inherits tomorrow.
Youll work at the intersection of software engineering and data infrastructure in a small team where your technical judgment carries weight and your decisions have a long shelf life.
This is a role for an engineer who wants their fingerprints on something that lasts. Not a feature that ships and gets forgotten the infrastructure that makes the next ten features possible.
If thats the kind of work that gets you out of bed wed like to hear from you.
What youll own
Compliance Tooling: Build and maintain the tooling that will help Zendesk meet and maintain its compliance standards within the data platform.
The reliability of systems that cant afford to fail: youll own performance and scalability on AWS which means the platform your colleagues and customers depend on stays up and stays fast
Next-generation reporting and analytics infrastructure: built for the 170000 businesses who rely on Zendesk to understand their customers
The full development lifecycle: from technical design and pair programming through to code review testing and CI because quality here isnt a phase its a habit
Real integration complexity: AWS (EMR Kubernetes S3 Athena Glue) Snowflake Docker tools that matter used together at genuine scale
Shared team ownership: when something breaks at 2am youre the kind of engineer who already has a theory about why
What you bring
7 years in software development or data engineering
2 years building and operating scalable production-grade systems
Proficiency in Java Python or Golang
Hands-on experience with Snowflake and dbt
Strong grasp of containerisation Docker and Kubernetes in production not just in tutorials
The mindset that fits:
You care about the long-term health of a codebase not just shipping fast
You know that asking for help is a strength not a gap
You contribute confidently in technical discussions and genuinely value other perspectives
Youre drawn to hard problems not comfortable ones
How youll work
Hybrid based in Melbourne. The team has built an onsite rhythm around collaboration pairing and the kind of whiteboard conversations that dont happen over Slack.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Senior IC
