Senior Technical Application Specialist

Make a meaningful difference with us:

We want people who are great as individuals and even better in a team.

Were on the lookout for a Senior Technical Applications Specialist to play a key role in the support optimisation and continuous improvement of our clinical and care application systems.

This is a senior handson technical role where your expertise will directly support clinicians care teams and the people who rely on our services every day.

Working closely with stakeholders across Digital & Technology clinical teams and external vendors youll provide specialist advice troubleshoot complex application issues and help ensure our clinical systems remain reliable efficient and fit for purpose.

Key Responsibilities

• Provide seniorlevel technical leadership and support for clinical and care applications.

• Coordinate work across teams to ensure efficient businessaligned support processes.

• Lead and facilitate activities that support the effective and efficient use of clinical applications.

• Troubleshoot application issues and incidents in consultation with clinical users and vendors.

• Manage the MyService Desk queue for assigned applications ensuring tickets are resolved within agreed SLAs.

• Collaborate with vendors on investigations fixes and system enhancements as required.

• Participate in governance technical change control and application lifecycle activities.

• Support system configuration maintenance upgrades testing and deployments.

• Contribute to systems integration and user acceptance testing.

• Develop and maintain procedures guidelines and technical documentation.

• Analyse application data and workflows to identify opportunities for optimisation and continuous improvement.

• Support business continuity planning and champion improvements with stakeholders.

• Participate in enduser education and adoption activities.

• Participate in an oncall roster and travel to sites when required.

What you will bring:

• Demonstrated experience supporting clinical or care applications in a complex environment.

• Minimum of 5 years experience in application support incident management and troubleshooting.

• Strong understanding of clinical workflows and how technology supports healthcare delivery.

• Experience with clinical systems such as EMRs care systems integration engines (e.g. HL7) biomedical device interfaces or messaging systems (highly desirable).

• Proven ability to analyse complex problems perform root cause analysis and implement practical solutions.

• Strong stakeholder engagement and communication skills with the ability to build trusted relationships.

• A collaborative mindset with the confidence to provide specialist technical advice.

• Commitment to continuous learning and staying current with emerging technologies and best practices.

• Alignment with UnitingCares values and commitment to quality safety and compassion.

• Commitment to the mission and values of the not-for-profit sector.

Why you will love it here:

Working with us means stepping into a role thats as broad as it is meaningful. You will gain exposure to:

• Multiple industries under one roof - health aged care disability community services and more.

• A wide range of workforce models leadership styles and organisational challenges.

• Opportunities to stretch grow and shape your career in ways you wont find elsewhere.

And the perks Weve got plenty:

• Flexible work arrangements to support work-life balance.

• Access to salary packaging meal and entertainment benefits - up to $15900 per year tax free as well as up to $2650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained.

• A recognition and rewards platform providing employee discounts at hundreds of retailers including everyday expenses holidays health insurance a wellbeing program and employee assistance program.

• Career development opportunities to challenge yourself grow and make a meaningful difference.

• 12 weeks paid parental leave and 2 weeks paid partner leave available after 6 months service in addition to the government scheme.

• Diversity and inclusive leave offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year Diwali Ramadan NAIDOC weeks and other significant cultural events.

Were committed to creating safe inclusive and welcoming environments for allespecially children young people and the elderly. Our services are built on trust care and a deep sense of responsibility.

Ready to bring your whole self to work and make a real difference Apply now and join a team where your work truly matters.

What makes a difference for you

The opportunity to be part of the second-largest Queensland employer who has been leading by example for more than 100 years. Joining our team youll be welcomed as part of the UnitingCare family. Were a proud not-for-profit with more than 16500 staff and 9000 volunteers across our brands of BlueCare Lifeline ARRCS The Wesley Hospital Buderim Private Hospital St Stephens Hospital and St Andrews War Memorial Hospital.

• Flexible work arrangements to support work-life balance

• Access to salary packaging meal and entertainment benefits- up to $15900 per year tax free as well as up to $2650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via theSalaryPackagingExplained link

• A recognition and rewards platform providing employee discounts at hundreds of retailers including everyday expenses holidays health insurance annual awards celebration wellbeing and employee assistance programs

• 12 weeks paid parental leave and 2 weeks paid partner leave available after 6 months service in addition to the government scheme

• Diversity and inclusive leave offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year Diwali Ramadan NAIDOC weeks and other significant cultural events

• Career development opportunitiesto challenge yourself grow and make a meaningful difference

• A positive and inclusive team based on respect shared standards strong values and a commitment to serving others

Child safe Child friendly

UnitingCare is committed to being a Child Safe Child Friendly organisation and will:

• provide welcoming safe and nurturing services for children

• implement measures to prevent child abuse and neglect within our services

• appropriately and immediately address child abuse and neglect if it does occur
  
  

Diversity & Inclusion

Our approach is simple everybody iswelcome here. At UnitingCare diversity is at the core of our who we are our mission and our are committed to providing equal opportunities to all employees no matter their sex race culture sexual orientation disability or gender our commitment to reconciliation and building long-term employment opportunities for First Nations peoples UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children young people and the elderly safe from harm within our services workplaces and the communities we support. We are committed to speaking up loudly for their safety.