Learning Services Lead

Make your mark for patients

We are looking for a Learning Services Lead who is collaborative forwardthinking and serviceoriented to join our Talent (Human Resources) team based in our Brussels office in Belgium.

About the role

You will lead the global lifecycle and continuous improvement of our learning services and digital learning platforms. You will ensure that learning operations run smoothly compliantly and consistently across all countries. By simplifying processes harmonising ways of working and enabling datadriven decisions you will play a key role in creating an excellent learning experience for all employees.

Who youll work with

You will be working in a global team that partners closely with Talent Learning Digital Technology Quality Procurement and business stakeholders. You will collaborate with both internal teams and external service partners to deliver reliable scalable learning services. You will also guide a team of internal and outsourced colleagues who support daily operations.

What youll do

Lead the global operations of learning services ensuring highquality consistent and efficient service delivery.

Oversee daily operations with external partners to meet service level expectations and continuous improvement goals.

Manage global digital learning platforms ensuring reliable processes validated systems and smooth enhancements.

Ensure learning systems operate smoothly and remain fully compliant with GxP requirements

Drive service improvements datadriven insights automation opportunities and userexperience optimisation.

Guide and develop team members ensuring strong collaboration and a culture of ownership and accountability.

Coordinate global ways of working governance and process alignment across markets and functional partners.

Interested For this role were looking for the following education experience and skills

Bachelors degree and significant experience in learning operations or global HR service environments.

Proven expertise managing endtoend learning services operating models governance and service standards.

Experience working with enterprise learning platforms and service management tools.

Strong analytical mindset with the ability to use data to guide decisions and improvements.

Excellent communication stakeholder management and collaboration skills in global environments.

Experience leading teams developing capabilities and driving a culture of continuous improvement.

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe inspired by patients and driven by science.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

At UCB weve embraced a hybrid-first approach to work bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.