Technical Services Analyst

TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact

The Technical Services Analyst plays a critical role in strengthening project delivery by providing structure insight and operational clarity. This role drives consistent governance produces reliable reporting and supports cross functional communication to ensure teams have the information they need to execute effectively. By consolidating project data creating dashboards analyzing trends and identifying risks the Analyst enables informed decision making improves processes and contributes directly to better project and program outcomes.

Success Metrics

• Increased operational efficiency and effectiveness for Professional Services through successful implementation of transformation initiatives

• Improved customer satisfaction and experience through enhanced processes and systems for Project Delivery

• Supporting role for timely delivery of projects within meeting established goals and objectives

• Positive feedback from stakeholders regarding the impact of transformation efforts on the companys growth and success.

Responsibilities

• Conduct research and analysis to identify solution delivery / professional services opportunities and develop strategies for improvement

• Collaborate with cross-functional teams to gather and analyze data assess processes and recommend changes to enhance efficiency and effectiveness

• Develop and implement transformation initiatives including business process reengineering restructuring and technology adoption

• Monitor and track the progress of transformation projects ensuring they are aligned with goals and objectives.

• Provide regular reports and presentations to stakeholders communicating project status findings and recommendations

• Support change management efforts by assisting with training and communication plans and facilitating the adoption of new processes and systems

• Enter update and maintain program and project data in with a high degree of accuracy

• Verify data for completeness correctness and consistency before and after entry

• Perform routine data audits to identify and correct errors or inconsistencies

• Organize categorize and prepare data for reporting and analysis

• Retrieve and compile information for team members or leadership upon request

• Maintain confidentiality and handle sensitive information according to company policies

• Follow established data standards procedures and quality guideline

• Assist with administrative tasks and documentation as needed

Qualifications

Bachelors in Business Administration (with emphasis on analytics operations or technology) Project Management Engineering (Systems Industrial or Software) OR a minimum of three years of experience in solution delivery transformation process improvement or related roles

Preferred Qualifications

• Leverages AI and automation to enhance reporting streamline processes and improve operational efficiency

• Applies strong analytical thinking to interpret complex data and identify trends risks and opportunities

• Maintains exceptional attention to detail when collecting validating and presenting project information

• Translates complex datasets into actionable insights that support decision-making for leadership and cross functional teams

• Communicates clearly and effectively adapting messaging for technical and nontechnical stakeholders

• Engages and collaborates with stakeholders across functions to ensure alignment clarity and smooth project execution

• Creates and maintains dashboards that provide timely accurate visibility into project performance and KPIs

• Demonstrates strong problem-solving skills proactively identifying issues and proposing practical solutions

• Proficient with data analysis and visualization tools enabling efficient reporting trend analysis and process optimization

• Maintains high professionalism and credibility staying resilient in fastpaced highpressure environments while supporting crossfunctional teams and leadership

What we offer

• Competitive compensation including stock-based options

• Flexible PTO and paid holidays

• 401(k) with employer matching

• Comprehensive Health insurance package including 100% employer-paid medical coverage

• Up to 12 weeks of Parental Leave

• Basic Life Insurance Short-Term & Long-Term Disability 100% employer-paid

• Quarterly teambuilding events leadership luncheons and companywide All Hands meetings

• Open door policy and casual dress code

• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.