Client Services Specialist

The Client Services Specialist is responsible for delivering exceptional support and service to clients by managing inquiries resolving issues and ensuring a positive customer experience. This role serves as a key point of contact between the organization and its clients helping maintain strong relationships and supporting long-term customer satisfaction and retention.

The Client Services Specialist collaborates with internal teams including sales operations account management and support departments to ensure timely and effective service delivery in a fully remote environment.

This is a fully remote position; however applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered.

Key Responsibilities

• Serve as the primary point of contact for client inquiries and support requests
• Respond to emails phone calls and messages in a professional and timely manner
• Resolve client concerns and escalate complex issues when necessary
• Maintain accurate records of customer interactions and account activities
• Coordinate with internal departments to ensure client needs are addressed efficiently
• Assist with onboarding new clients and maintaining account documentation
• Monitor client satisfaction and identify opportunities for service improvement
• Prepare reports service updates and client communications
• Ensure compliance with company policies procedures and service standards
• Support customer retention and relationship management initiatives

Required Qualifications

• Bachelors degree in Business Communications Customer Service or related field preferred
• 25 years of experience in client services customer support account coordination or related roles
• Excellent written and verbal communication skills
• Strong interpersonal and relationship-building abilities
• Strong organizational and multitasking skills
• Problem-solving and conflict-resolution capabilities
• Proficiency in Microsoft Office and customer service systems
• Ability to work independently and manage priorities in a remote environment

Preferred Qualifications

• Experience with CRM systems such as Salesforce HubSpot or Zendesk
• Familiarity with communication and collaboration tools such as Slack Zoom or Microsoft Teams
• Experience in SaaS healthcare finance insurance or professional services industries
• Bilingual communication skills are a plus

Compensation

• Additional compensation may include performance-based bonuses or incentive programs

Benefits

Eligible employees may receive the following benefits:

• Comprehensive medical dental and vision insurance
• 401(k) retirement plan with employer matching
• Paid time off (PTO) including vacation holidays and sick leave
• Life insurance and disability coverage
• Flexible remote work environment
• Professional development and career advancement opportunities
• Employee wellness and assistance programs
• Potential performance-based incentives and bonuses

Work Authorization Requirement

Applicants must meet the following requirements:

• Must currently reside in the United States
• Must be legally authorized to work in the United States
• Applications from individuals residing outside the U.S. will not be considered