IT Support Engineer – Desktop & CAD Systems
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: IT Support Engineer Desktop & CAD Systems
Location: Montreal Quebec
Work Mode: 100% On-Site
Experience: 3 to 5 Years
Rate: $32 to $35 CAD per hour
Role Summary
We are hiring for this position where the selected candidate will support end-user technology and workplace systems in a fast-paced environment. This role focuses on delivering a smooth and reliable user experience while handling desktop support hardware and software issues.
Key Responsibilities
- Provide on-site technical support for desktops laptops and workplace devices
- Configure install and troubleshoot hardware including Lenovo MacBook tablets and phones
- Support operating systems enterprise applications and productivity tools
- Act as the go-to IT contact for end users and help manage expectations effectively
- Handle incoming requests track issues and ensure timely resolution through ticketing systems
- Manage hardware inventory including shipping receiving and asset tracking
- Maintain accurate records of IT assets using internal systems
- Assist with the deployment of devices and software across the organization
- Create and update technical documentation and knowledge base articles
- Troubleshoot issues across systems including OS applications printers and collaboration tools
- Work closely with other IT teams to resolve infrastructure-related issues
- Ensure all support requests meet defined service levels and timelines
- Provide end-user training and guidance when needed
- Help improve support processes and workflows
Must-Have Skills
- 3 to 5 years of experience in IT customer service or desktop support
- Strong experience supporting Windows 10/11 and Mac OS environments
- Hands-on experience with Microsoft Office 365 Exchange and email support
- Familiarity with Azure and Active Directory
- Experience with AutoPilot imaging and device deployment
- Knowledge of ticketing tools such as ServiceNow
- Strong troubleshooting skills across hardware software and network basics
- Excellent communication skills both written and verbal
- Ability to manage multiple tasks in a fast-paced environment
- Strong customer service mindset with a focus on user experience
- Experience with asset management inventory handling and record keeping
Nice-to-Have Skills
- Experience supporting Zoom Rooms or similar collaboration tools
- Familiarity with enterprise IT environments and infrastructure teams
- Exposure to process improvement initiatives in IT support
- Understanding of shipping and receiving workflows in IT operations
- CompTIA A certification
- HDI certification
- Microsoft MCP certification
Interested in this opportunity Apply now and our recruitment team will review your profile and reach out if it aligns with client requirements.
We value every application and aim to respond to those closely matching the role criteria. Even if you dont hear back this time we encourage you to stay connected with us for future opportunities.
About Techedin
Techedin is a global IT staffing and technology services firm helping enterprises build high-performance tech teams. We support innovation at scale by connecting skilled professionals to leading companies and impactful projects. We prioritize transparency responsiveness and the right fit.
Equal Opportunity Statement
At Techedin we welcome applicants of all backgrounds communities and experiences. Our commitment to diversity equity and inclusion drives us to create hiring experiences that are open fair and human-first.
